@jubilant wrote:
@Spurt wrote:
@jubilant wrote:
I think when you start feeling this way it's time to go on to something else or just watch the video of that thing you're interested in.
This happens to many of us over the years. We start getting bored with it or find it takes too long to get to whatever details we want to hear about. With the videos you can move that video right along and only listen to the parts you want. If enough people would send complaints to the "complaint dept." instead of posting them here, I think the chances of having your complaint addressed would be better.
@jubilant
I think the whole purpose of the Forum is to gather customer comments/feedback.....
Sadly many customers have tried to use the Suggestion Box to post ideas, suggestions and feedback, but instead of letting QVC decide what comments to pusue, the "mean girls " wouldn't allow that to be done and leveled snarky and nasty attacks on those making any sort of suggestion....so the Suggestion Box is pretty much dead....And calling CS is not the answer, they are not equipped to move forward with feedback/complaints about products/programming so where is this "complaint dept"
******** I've looked at the forums a little differently I guess. I've been here a long time. I think Mary Beth's daughter was a baby or toddler when I came here...so however long ago that was! I have not had a lot of problems with QVC so it's hard for me to understand. I think I have always thought the forums were here for our pleasure.
Imo, if the forums turn into a "complaint dept", I fear they won't be long for this world and I would hate to see that happen. I'm sure, as with any company there are genuine complaints. If people feel theirs isn't being addressed then maybe it would be better to shop elsewhere then to continually register complaints on these forums.
@jubilant
Maybe people who post suggestions and constructive criticism do so with the hopes of keeping QVC as a viable shopping option, afterall QVC is unique in that you can watch a product being demonstrated, see clothes being worn on real people instead of an air brushed photo on a website, and hear from product vendors....its different from an infommercial since QVC doesn't just focus on one product ....
I dont think QVC puts money, time, and effort into these Forums just for customers to have a place to chat....there has to be a business reason behind it....they gather info here instead of hiring an independent firm to conduct surveys for them....
And if not the Forums where should customers register their concerns and suggestions???? Or are you saying customers shouldn't be allowed to give their opinions, yet retailers these days are always asking for customers to complete surveys both online and in store or by phone asking for feedback...and even non-retail --doctor's offices, med labs, banks, insurance companies, hotels, restaurants, etc etc....Looks like businesses are looking for ways to keep customers coming back....So shouldn't QVC!!!! Or should QVC do nothing and watch customers leave silently....some companies have done that and are no longer in business as customers went off to shop with competitors.....Encouraging people to just shop elsewhere isn't the answer just so the Forums can become a happy place of rainbows and unicorns ...that's not why QVC exists!
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