Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
07-15-2011 01:49 PM
Just a little miffed that QVC didn't honor their famous 30-day guaranty on my recent purchase of Lock and Lock bowls. I've ordered a whole kitchen full of this stuff - and LOVE it, but one of the bowls I ordered cracked. Not a glass bowl, the plastic ones. I called customer service as it was within the 30 days of my purchase. They said they would SEE if they could replace it, but a few days later, I got a call from them that I would have to call Lock and Lock and see if the company would honor THEIR guaranty. When I called L&L, the customer service rep said "Shame on QVC", and then gladly took the information and said he will send me another bowl. I've always been impressed by QVC's customer service, but this time left me shaking my head. What's up, Q?
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788