Linea by Louis Dell'Olio

[proudlyfromNJ]

@furbabylover  What an excellent philosophy to have. kudos to your family and especially your wonderful daughter. You all are a credit to this country.

[furbabylover]

@proudlyfromNJ  Thank you for the kind words! We really appreciate it!!

[77yangya]

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@GraceCO wrote:

I am at my wit's end with QVC. Between slow deliveries & mishaps on shipping items and now not getting refunds credited to my account, I'm about to stop any further purchases.

I typically don't do returns at QVC, but when I do, I trust that the refunds noted on my QVC account summary actually are reflected on my credit card balance. I decided to do a quick audit of returns from early May and found 3 instances of refunds showing on my online summary, but NOT credited to the credit cards. I've made several phone calls to CS, including two three-way calls with CS & Synchrony Bank who ALL agree I did not get the credits. The problem was elevated to corporate 10 days ago, and still silence and no resolution. If I were to call CS again today, I'd have to start from scratch explaining the situation, as if I've never called, and I'd be told (as I have in prior calls) to call Synchrony Bank. If I called Synchrony Bank, I'd be told to call QVC CS. Then, I'd have to convince a CS rep to do a three-way call, which they will do and they will all agree I'm owed this credit, yet after all these calls, I still have no credit. The issue was bumped to corporate, since CS says it cannot resolve it, although the reps agree I'm owed the credits. I've heard nothing from corporate and I see no refunds credited. 

Anyone else have refund issues and any suggestions on what I can do?

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I had shipping issues back in early summer this year and now, I don't use QVC's $3.50 shipping method.  I bump mine up to UPS all the way.  It's more expensive, not really cheap but worth it.  I get my order in two or three at the most days.  I found on the check out page, that there's a choice where the shipping is.  There's an edit drop down menu and I choose the middle one.  The last one is SUPER high.  It's a shame really because QVC was using surepost and then it was switched to mail innovations and that's the very cheapest method which takes weeks.

[GraceCO]

I have an update, since I started this thread.

I think QVC Customer Service has really improved over the last few months. My returns are credited in about a week now. And, on my most recent return, I contacted CS with my tracking info and the credit was put into the system right away. Can't ask for more than that. Other retailers are taking at least 2 weeks, except Amazon, which is immediate.

I realize I may just be having a lucky streak and others are still having problems. That new rapid credit process described above really does work nicely tho.