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07-16-2019 08:51 PM
@Maxine49 wrote:
@Purseone wrote:If you go do a search under Linea jewelry, you will see a banner across the top that says all Linea jewelry ships free. I tried to tell the customer service person this but they wouldn’t listen or look it up. Hey QVC, let’s get some action on this for your good Linea customers.
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When this happens--you politely hang up and call back and speak to another CS rep. If that fails, ask to speak with a Supervisor. I got my $3.50 S&H refund today on the Pineapple pendant---no problem with the CS rep.
@Maxine49 - That’s exactly what I do! When I ordered the Pineapple Pendant this morning, the first CS Representative I spoke agreed that there was an error in the Q’s system and waived the shipping charge.
07-16-2019 08:56 PM - edited 07-16-2019 08:56 PM
For some reason, the free shipping not going through was a computer glitch. Everyone should call once they get the receipt.
I got back $32 in S&H fees.
@Seka brought it to our attention, thank you.
07-17-2019 02:14 PM
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