Linea by Louis Dell'Olio

[nomy]

I am sad to say my necklaces arrived today in a brown paper mailer that was ripped with the weight of the two heavy boxes.  One necklace made it the other did not.  There were loose beads falling out of the box.  I can not understand why they would ship two heavy necklaces like that  The exotic earrings were very well packed in a box.  They hardly had any weight to them and shipped just fine. I returned the broken necklace in a box and asked for a replacement sent back in the  same box. I just hope there will be enough Necklaces left for a replacement

[JustJazzmom]

---

@nomy wrote:

I am sad to say my necklaces arrived today in a brown paper mailer that was ripped with the weight of the two heavy boxes.  One necklace made it the other did not.  There were loose beads falling out of the box.  I can not understand why they would ship two heavy necklaces like that  The exotic earrings were very well packed in a box.  They hardly had any weight to them and shipped just fine. I returned the broken necklace in a box and asked for a replacement sent back in the  same box. I just hope there will be enough Necklaces left for a replacement

---

Please add your complaint to the Mishandled Orders thread with Linea items here: https://community.qvc.com/t5/Linea-by-Louis-Dell-Olio/A-List-of-People-Whose-Linea-Orders-Have-Been-...

I think a lot of the problems are a lack of proper training among warehouse workers.

[Maxine49]

---

@nomy wrote:

I am sad to say my necklaces arrived today in a brown paper mailer that was ripped with the weight of the two heavy boxes.  One necklace made it the other did not.  There were loose beads falling out of the box.  I can not understand why they would ship two heavy necklaces like that  The exotic earrings were very well packed in a box.  They hardly had any weight to them and shipped just fine. I returned the broken necklace in a box and asked for a replacement sent back in the  same box. I just hope there will be enough Necklaces left for a replacement

---

*******

In the future, call CS and tell them to ship out the replacement right away, rather than wait for the return to be processed.  Keep calling until you get a CS rep who is willing to agree to that.