@Pearlee This is such a coincidence that you posted this statement as I was just about to post nearly the same post.
I have been very frustrated with QVC over the last 2 years so I tend to let my husband do the talking to CS reps, I ordered the storage bags which were a TSV recently, I rarely watch QVC, I do my shopping on QVC.com, at the time I ordered them a video had yet to be posted so I was strictly going by the description that QVC listed, they listed them as canvas, not once but twice, so I ordered them. Reading the forums one day I noticed a post regarding this same item she was livid that they had arrived and they were a plastic like material not canvas as she had read. I wrote on the forums and said I am not paying to have these shipped back as QVC misrepresented the material that they were made of, Wayne wrote back and said they would pick up the cost. As in the past I have been told a number of times that they will pick up the cost but I am still charged the return postage so I have to make yet another phone call to have that credited and wait even longer for the return. Now some of you may say it is only a few dollars what is the big deal, the big deal is that it continues to happen over and over and over again, and how many people do not look over their statements with a fine tooth comb and do not even realize these errors are being made, profiting QVC.
Second of all we have not had good CS in quite some time so my husband immediately asked to speak to a supervisor, he was told that there were none available, my husband said "Come on now, I know there is I want to speak to a CS supervisor", he was put on hold and a second CS rep came on the line stating that there were no supervisors available, could she help him. Clearly they were not going to put a supervisor on the phone, second of all she said that she wanted me to be put on the phone as it is my account, my husband explained to her that we have been shopping since almost the beginning and he has never been questioned and asked to put me on the phone, he was simply trying to get the return fee waived, he had my account number, my order number, the address, my name, she just finally gave in (I know there are security measures in place but if I had been on the phone I would have spit nails by this point), so my husband explained what happened, first she stated that they never made the claim that they were canvas "On Air" as we had stated, my husband explained that the description on their website clearly stated canvas, blah blah blah blah blah, in the end she said they would not charge us the return fee, but I have a feeling we will be back on the phone because they will have charged my account a return fee.
To make a long story short, I am just so frustrated that a long time customer such as myself, who purchases on a regular basis has to argue to get our money back when QVC clearly makes a mistake, the last time we had a problem it took 7 phone calls, and the only reason it was straightened out was because I became so frustrated I canceled the item, maybe QVC does not value my time but I do!
Complaining does no good, NOBODY listens, after my husband hung up last night, he told me I will not stop you from ordering with QVC, but I would seriously sit down and think of why you would want to support a company that treats you like this, and I have to say I agree!
EDIT: I just added my DH name to the account, I still have a couple of outstanding orders and thought better safe than sorry!
Blogs & Forums
