Kitchen

[luvmyteddy4]

I have been with Schwan's for years but it is getting more and more difficult to stay.

They are supposed to deliver every 2 weeks and that doesn't happen. I place an order and on the delivery day I get the phone call they are not coming, never a reason.

Either they aren't coming or almost everything I order is out of stock. 

I really like their food when I can get it. So no food last month and I finally got my order yesterday and with a new guy. My long time guy quit and I really liked him but they get fed up. Long hours but the money is good plus commissions but they have a really hard time hiring anyone. I've had 4 drivers in the last 3-4 years. The asst manager said they are losing lots of customers and I said yeah I'm going to be on that list myself.

I don't know why they don't ship the food and they should pay for that because they would probably keep their customers.

What's it like in your area? 

[ALRATIBA]

I never heard of Schwans - so I googled. 

The closest one is over an hour away in another state (NJ).  I won't even go across town to shop!

[Etoile308]

I wish I had one in my area. 

I don't think you can fault them for being out of items. It's not any different placing pickup orders with a grocery store. Not unusual to order 15 items, especially frozen, only to find out 5 aren't available. 

[CLHS68]

They have a large turnover of drivers. I use to order but it got so expensive & then they want a delivery fee. Now they won't deliver without a credit card number. I protect my credit cards & do not want them to have my number when I don't want to pay by credit card. So I no longer buy from them.

[Mindy D]

I want to order online for mail delivery. Has anyone tried ordering this way? Were they out of much?

[ValuSkr]

In my area, the only delivery option is UPS.  But I've never tried Schwan's

I imagine their business is much more competitive than it used to be, with every supermarket having delivery options.  Some supermarkets even have prepared family-style meals.

[RedTop]

My MIL helped keep them in business in this area until she passed.  I have never seen a truck in this neighborhood, but do still see their trucks occasionally in town.   

[deepwaterdotter]

A truck delivers our order once a month.  They do tend to be out of more things since the pandemic, but we still get most of our items.

[Kachina624]

@luvmyteddy4   I wonder if Schwan's could be having problems getting their food from processing plants?  I know at one time some QVC customers weren't getting the chicken items they'd ordered.  Many meat and poultry processors have had full or partial shut-downs due to CoVi19.

[Kachina624]

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@ALRATIBA wrote:

I never heard of Schwans - so I googled. 

The closest one is over an hour away in another state (NJ).  I won't even go across town to shop!

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@ALRATIBA    They deliver frozen food to your house.  They have big refrigerated trucks.  I see them around but have never bought from them.