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12-11-2017 10:25 PM - edited 12-11-2017 10:26 PM
I purchased Breyer's chocolate chip ice cream last night, because it's DH's favorite and it was on sale for $3.99 from it's usual $5.99. Well, whaddaya know - there were so few chocolate chips that we had to check the carton to see if we purchased the right one.
I'm wondering if manufacturers skimp on quality when they are trying to push out large quantities for special promotions. Does anyone know if there's any truth to that?
I emailed Breyers and told them how disappointed we were in the quality of the product.
12-11-2017 11:14 PM
12-12-2017 12:17 AM
I don't think large manufacturers skimp on quality for a sale.
12-12-2017 06:54 AM
Not too long ago, I bought 2 packages of Chips Ahoy cookies and when I opened them to fill the cookie jar they were so broken they had practically been reduced to trays of crumbs.
I posted pictures on their Facebook page. They responded right back to me and after giving them the store name and the bar code off the packages they sent me coupons.
12-12-2017 07:13 AM
@housecat...I haven't had this experience. Sale items seem to be the same, but I can understand items being pushed that are about to expire or have had a lot of negative reviews even though this has not been my experience. Your ice cream should have been exactly the same as before the sale. Perhaps you should document and let the company know about recent quality control....I'll bet you receive a coupon to replace.
12-12-2017 08:59 AM
I contacted them through the Breyer's website. The form I filled out required all the codes from the package, so i have every reason to think they'll take my complaint seriously.
12-12-2017 09:27 AM
They'll send you a coupon(s) for a free replacement. Most consumer-friendly companies do this.
12-13-2017 12:27 PM
I don't think it is just items on sale. Quality control is terrible from clothing to food. Nothing seems to be left out! Buy 2 of anything and they are different!
12-13-2017 12:55 PM
I wonder if it was just standard for that brand. I've tried Breyer's and found the brand to be inferior.
I do well with Dreyer's (it has another name in the East that eludes me at this moment) and Tillamook for half gallons. For pints, Haagen Dazs and B&J's are always good choices.
Or, hey, maybe they are cutting back on the chips to save money.
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