Kitchen

[Mimi NY]

Could I just ask any of you was this order the advance order  date of 9/13 as all week my order veggie combo showed processing arrival date 9/17 nothing came. Did a  chat that is another story couldn't even find the order number and heard after  a long chat will be receiving next week,hope FROZEN for sure 

Did anyone have problem with  receiving their POTSTICKERS for the  delivery week  of 9/13 or just me,sure can't blame UPS.

[BrewersFan]

I also ordered the Veggie Combo potstickers  for delivery week of 9/13.  My order was due to arrive on 9/17, but as of today, it's still listed as "in process".  Hopefully they'll actually arrive frozen when & if they do show up.

[Mimi NY]

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@BrewersFan wrote:

I also ordered the Veggie Combo potstickers  for delivery week of 9/13.  My order was due to arrive on 9/17, but as of today, it's still listed as "in process".  Hopefully they'll actually arrive frozen when & if they do show up.

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Thanks for taking the time to answer ,as I now see someone else  that ordered veggie combo didn't receive theirs.Even the chat gave me no answer of why or when.

I think they could had let us know by changing the date of estimated delivery,or even an email, saying there is a delay in your shipment then I wouldn't had been watching for the UPS truck,as wanted to get them right into freezer as we are still warm .

[eddyandme]

I had the same experience!  Called C/S for a refund, and since I'm on A/D (to be shipped on Dec 13th), I said I'd wait 'til then 'cause it'll be cold around here at that time.

I asked why this constantly happens:  I'm afraid to order anything containing meat, fish, poultry 'cause it always arrives warm/unfrozen stating why can't they improve the shipping, i.e., either faster/better packing.  The rep told me I should order so it's sent out at a different time - duh!

I was beginning to think this only happened to me.  Now, readying this thread, I see it's many of us.  Perhaps the PTB and/or vendor should work together to rectify the situation,

[Cats3000]

If they're supposed to be shipped and received frozen and are not, I'd ask for a refund and toss in the garbage.  I wouldn't even try to use them.  If you charged them on your credit card, you can dispute the charge and explain the problem.  And, I certainly would not order them again.