Kitchen

[Infinite Mom 47]

Very disappointed!  My turquoise bowls just arrived.  The first bowls were perfect.  Then I saw big broken pieces on the large bowl. It's going back. I'll never buy their products again.  👎

[Infinite Mom 47]

Should I keep the first 2 bowls and just return the broken one? Or send the whole thing back.  Can't get a hold of customer service.  Lines busy.  

[Infinite Mom 47]

Customer service said they do not want me to send broken pieces because of safety issues.  They're send me a new large bowl replacement.  I'll get it in 4-7 business days.  If that one should arrive broken too.

Only then I'll get a full refund.  

[froggy]

I wouldn't blame Mason Cash. My UPS and Post Office packages are arriving so beat up I'm surprised more things aren't broken. Fedex seems to be better.

[Infinite Mom 47]

UPS brought it. The box looked perfect. No dents or beat up. No holes in it.  Wonder if it was packed broken. 

[Spacrazy]

Too bad that happened to you but I must say you do not have to worry because Q will make it good. Just call and they refund you at your word and without endangering you by trying to pack up dangerous slivers of glass. Just toss it (carefully). 

This is one of the reasons I keep coming back. Good luck.

[Infinite Mom 47]

Thanks for saying that   I know the Q will honor it. 

[grandma2pkmh]

@Infinite Mom 47   When stores open again, if you have a Tuesday Morning store in your area check them out.  My store carries a lot of their products.