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11-06-2016 05:00 PM
Customer Service number is l-877-457-8845. They have replaced numerous lids at a cost of $5.00 a piece. My Lock & Lock is at least 10 years old.
10-28-2018 07:00 PM
Do you know if they have replacement silicon seal for lock n lock containers
10-28-2018 11:03 PM - edited 10-28-2018 11:04 PM
Here are the contact number and hours for Lock&Lock customer service—I just called a few days ago to get a replacement container, so I know everything is up to date:
844-527-9188
Monday-Friday from 9:00 a.m. to 5:00 p.m. Pacific Time
10-30-2018 12:25 PM
I just thought I'd come back here and add a note that I received my replacement container today, just one week after my call to Lock&Lock. Wow! It only had to traverse two states instead of going across the country, but the delivery timeframe was much shorter than the two to four weeks I was quoted during my call. I am very pleased.
11-15-2018 11:13 AM
I've been trying to call this number all week at various times (between 12 - 8 pm Eastern). It sounds like someone is picking up the receiver and then I hear a beep and there is no response.
11-15-2018 01:25 PM
@Captain Morgan wrote:I've been trying to call this number all week at various times (between 12 - 8 pm Eastern). It sounds like someone is picking up the receiver and then I hear a beep and there is no response.
Highly recommend you email them: locknlockcs@gmail.com
11-29-2018 12:29 PM
@loriqvc wrote:Here are the contact number and hours for Lock&Lock customer service—I just called a few days ago to get a replacement container, so I know everything is up to date:
844-527-9188
Monday-Friday from 9:00 a.m. to 5:00 p.m. Pacific Time
THANK YOU!
just called the number you provided and they picked up right away. the woman asked me for the bowl number and the color of my lid.
she took down my name, address, phone number and said it could take up to 3 weeks to replace the lid.
no questions asked, no need to send back the old lid, no proof of purchase necessary.
11-29-2018 12:32 PM
@sunshine45 - You're very welcome! Hopefully your replacement will arrive as quickly as my recent one did—in just one week. Lock&Lock customer service is fantastic.
09-26-2019 02:44 PM
I just called the number and same thing answered right away asked for bowl # and color of lids and my name and address and said should recieve within 2-3 weeks no questions asked.
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