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Occasional Contributor
Posts: 12
Registered: ‎03-10-2010

Lock & Lock customer service number

Hi!

Does anyone have a US customer service number for Lock & Lock company? One of my glass bowls split in half and it should still be under warranty.

Thanks!

Occasional Visitor
Posts: 2
Registered: ‎09-12-2010

Re: Lock & Lock customer service number

Customer Service number is l-877-457-8845.  They have replaced numerous lids at a cost of $5.00 a piece. My Lock & Lock is at least 10 years old.

New Contributor
Posts: 2
Registered: ‎11-21-2013

Re: Lock & Lock customer service number

Do you know if they have replacement silicon seal for lock n lock containers

Respected Contributor
Posts: 4,695
Registered: ‎11-06-2011

Re: Lock & Lock customer service number

[ Edited ]

Here are the contact number and hours for Lock&Lock customer service—I just called a few days ago to get a replacement container, so I know everything is up to date:

 

844-527-9188
Monday-Friday from 9:00 a.m. to 5:00 p.m. Pacific Time

Respected Contributor
Posts: 4,695
Registered: ‎11-06-2011

Re: Lock & Lock customer service number

I just thought I'd come back here and add a note that I received my replacement container today, just one week after my call to Lock&Lock. Wow! It only had to traverse two states instead of going across the country, but the delivery timeframe was much shorter than the two to four weeks I was quoted during my call. I am very pleased. Smiley Happy

Occasional Visitor
Posts: 1
Registered: ‎11-15-2018

Re: Lock & Lock customer service number

I've been trying to call this number all week at various times (between 12 - 8 pm Eastern).  It sounds like someone is picking up the receiver and then I hear a beep and there is no response. 

Honored Contributor
Posts: 8,753
Registered: ‎03-09-2010

Re: Lock & Lock customer service number


@Captain Morgan wrote:

I've been trying to call this number all week at various times (between 12 - 8 pm Eastern).  It sounds like someone is picking up the receiver and then I hear a beep and there is no response. 


Highly recommend you email them:  locknlockcs@gmail.com

 

 

Honored Contributor
Posts: 36,678
Registered: ‎03-09-2010

Re: Lock & Lock customer service number


@loriqvc wrote:

Here are the contact number and hours for Lock&Lock customer service—I just called a few days ago to get a replacement container, so I know everything is up to date:

 

844-527-9188
Monday-Friday from 9:00 a.m. to 5:00 p.m. Pacific Time


 

 

 

THANK YOU!

 

@loriqvc

 

just called the number you provided and they picked up right away. the woman asked me for the bowl number and the color of my lid.

 

she took down my name, address, phone number and said it could take up to 3 weeks to replace the lid.

 

no questions asked, no need to send back the old lid, no proof of purchase necessary.

**********************************************
"I would prefer even to to fail with honor than win by cheating." - Sophocles
Respected Contributor
Posts: 4,695
Registered: ‎11-06-2011

Re: Lock & Lock customer service number

@sunshine45 - You're very welcome! Hopefully your replacement will arrive as quickly as my recent one did—in just one week. Lock&Lock customer service is fantastic.  Smiley Happy

Occasional Contributor
Posts: 7
Registered: ‎08-25-2013

Re: Lock & Lock customer service number

I just called the number and same thing answered right away asked for bowl # and color of lids and my name and address and said should recieve within 2-3 weeks no questions asked.