Kitchen

[SunnysMom]

Has anyone else had the message pop up that the pressure is a problem and cannot not complete the brew.  Then you have to clean the needle and the inside holder.  I called Keurig and they sent a new one.  The thing did it upon the sixth brew!!!!  Now I did brew Starbucks hot cocoa.  It is made for the machine and bought from Keurig. . I am an auto ship person for K cups.  I am about ready to scrap it and find something else.  Anyone, else?

[World Traveler]

I have not had a problem with my Keurig 2.0. I don't drink coffee, but use it mainly for hot chocolate, tea, and soups. Visitors use the coffee pods.

Everything is working great and I am glad I got it!

[ChynnaBlue]

I've had it happen once. I cleaned it with the tool as instructed and it's been working fine since. Mine also happened when I used a hot cocoa pod, but it was a Swiss Miss pod that was included with the Keurig.

[SunnysMom]

EXACTLY!  And I have done all the "fix" things.  I am about ready to cancel everything on autoship and go back to the old pot

[bonnielu]

Call Keurig!  They have great customer service.  I have the Platinum... I do not have the 2.0.  Tney gave me help with my model, even sent me a new one... no charge and I was out of warantee.  They did try over the phone to help me first before making the offer to replace it.  

I like the company, the customer service... but the 2.0 was a mistake.  They did great harm to their reputation by trying to eliminate business of third parties. Now you can buy a similar device and use anything you want including their cups.

I am a gadget person.  I had to convince hubby to want to use the Keurig.  I actually hate coffee and tea.  I just like playing with the machine.  

[Starpolisher]

I agree the 2.0 was a mistake! I had a B70 series for about 4 or 5 years (my second one) and we loved them. It stopped working and I ordered  the 2.0 (the one for $89.00)  and just sent it back yesterday. The water was not hot, it made a lot of noise, was made very cheaply (all plastic - not nice and heavy like the B 70) the tray wouldn't stay attached and the coffee was terrible! I didn't think to call Customer Service because it was past the warranty. Dh went on You Tube and found a way to fix it so for now it's working fine.  After this, I may go back to a coffee pot!

[SunnysMom]

I know, they sent me a new one also.  It is the second one that after six brews started that ****** again.  Almost had it!