Kitchen

[okaywitheasypay]

my only standard for purchasing a counter top appliance anymore. I went to use my 9 cup food processor the other day and the slice selector lever broke off ! I looked up the warranty and of course it was 1 year and it had been 1 year +. I sent an e-mail and never recieved a response from K.A. ( I knew QVC would do nothing after the warranty was up). After the holidays , today I finally called K. A. --geared up to listening to recorded music for awhile ( was 20 minutes first time ) lost connection then waited another 15.

I must say the representative was helpful and polite. She said they would send a refurbished one in the same color with a six month warranty. I would have to ship back the one I had. Better than some companies, but still I had bought a new one. I have nothing against used appliances when I purchase them at my option. I shop yard sales , thrift stores etc.& make good use of bleach when I get home.  I declined their offer though as I figured it would just be someone else's problems and I would stick with my own. It is stuck on thin slice which is what I use most. So far everthing else works.

I was so glad I had not done a review on this. I did recently.

[151949]

There are people who repair KA appliances, you may have to travel a ways but I would google and see if I could find anyone.

[okaywitheasypay]

Yes , I asked the rep ( I live in a very large city) but she said there wasn't any. I may check on my own and see if any K. A. repair places are close . I would be willing to pay a bit to have it restored as it cost a prety good chunk of change! It would take special tools for DH to get to it.

[KYToby]

Perhaps I am misreading this, but I do not see the problem or think the complaint is valid.

You have a broken appliance that is outside of the warranty period.  KA is sending you a replacement.  Yes, it is refurbished and not new, but your broken mixer is not new either.  Very few companies would even do this.

I would say that you are fortunate that KA is offering this option.

[chickenbutt]

I agree that that is a very kind offer.  Out of warranty is out of warranty.  Even some companies will replace with refurbished when IN warranty, so they really don't have to do anything.

I'm not a fan of KA, but I think they are going a bit above and beyond.

[jaxs mom]

The point is that it really shouldn't be breaking after just over a year of use. My KA FP ended up with the center post broken. I went back to Cuisinart. I think the only thing I have left from KA at this point is a hand mixer that I very rarely ever use and one of those mini choppers which I also rarely use.

[chickenbutt]

Good point, Jaxs Mom!  You are totally right.   The problem is that they just don't make them as well as when they were made by Hobart for all those years.

Although I've never had a need for a stand mixer over all these decades, if I should develop that need I would definitely NOT go for KA at this point.  I'd buy either Hobart of Viking, or even Cuisinart like you.  I have a number of Cuisinart items and have always done very well with the brand.

[jaxs mom]

I gave my KA mixer away when I bought my Ankarsrum mixer. They are made in Sweden. I had the Cuisinart mixer for two years and then the bracket that holds the head down broke and because the head is spring loaded you'd have to stand there holding motor head down to be able to mix. My husband said that there was no way to really fix the problem. 

[okaywitheasypay]

KYToby, yes you did misread it. as stated the product I wrote about is a food processor. Refurbished can be many reasons -- didn't like the color, didn't want it, broken before the warranty ran out, or many reasons. Nonetheless in another home and reworked. Obviously mine is used , but by me. I am glad you feel that I am fortunate that they made me this offer . I do not. I guess it is more a matter of disappointment that items can only last a few months longer than a warranty in a product that touts dependability (many xs over & over on QVC).

[grannyjan]

refurbished is not a bad word......I have bought several things that were not "new" and went on to use them for a very long time..case in point....I wented a DSLR camera, Canon, and it was almost $1000 new. A refurbished one came with everything (2 lenses, bag, battery charger, 2 batteries etc) for under $500. It has been wonderful....

Sometimes refurbished just means that someone for some reason returned a product....sometimes they haven't even been used......but they can't call it new anymore.

Don't be afraid of that word.....

I have a KA stand mixer that I bought in the 80s from Penneys.....I have bought attachments new and they work with my old mixer...........how great is that?