Has anyone else had a problem with Wen auto-delivery with easy pay on additional shipments? At the end of 2015, I placed an order for 2 Wen products that were offered on Easy Pay & Auto Delivery. I received the first shipments with the correct Easy Pays. But on my 2nd shipment in August 2016, on one of the products I was not given the original 4 Easy Pays. I was charged the full price all at one time.
This is a problem for me due to a small fixed income and being housebound. That is why the majority of my purchases are on sale, with easy pay & s&h savings.
I called CS & she could not change it to the 4 Easy Pay I paid on the original order, so she put in a request for it to be correctly put on 4 Easy Pay. I checked back on this to make sure I was credited & that it was now on the original 4 easy payments. Much to my dismay, I was credited half of the full price due to them approving just 2 easy pays.
I called CS again and she checked original purchase & put in another request for the 4 original easy payments. After waiting & checking again, nothing had been changed. So called CS once again & explained again.
I was told by this CSR that easy pay was not guaranteed on additional shipments & that the price of $32.00 was too low for that many easy pays. Has anyone ever heard this before? Or experienced this?
My problem with this is when products are offered on Auto-delivery with Easy Pay & sometimes Free shipping, the host always say that you will continue to get the Easy Pays with the additional shipments & free shipping (if offering) with the additional shipments as well.
I informed the CSR that I would no longer be purchasing anything with Auto-Delivery if the value changed with each additional shipment. I also stopped purchasing anything from Qvc for a while & cancelled any auto-delivery orders. Even though I still watched shows i.e. ITKWD.
As of now, I still hear the hosts offering the same Auto-Delivery & Easy Pay deals as I described above on Wen Products and many other products. As much as I can tell even more so this time of year. I even watched the re-play videos online.
Every time I hear the hosts state differently from what I was told by the CSR, I get infuriated. And that is why I am posting this today on this forum & the Customer Care forum.
I feel strongly that this type of selling on air is deceiving if that is not followed through on all additional shipments.
Wanting to give all the benefit of the doubt. Was I misinformed? Was it not handled properly? If I was informed properly, I wanted to warn others of the potential for auto-delivery easy pay purchases to change. I am still upset by this.
Sabrina
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