12-03-2011 02:58 PM
I purchased a Cook's Essentials roaster pan more than 10 years ago. The nonstick is really coming off the bottom, it's not scratched. I called QVC and they informed me that there is nothing they can do because the pan isn't made anymore. They often talk of this lifetime warranty, but this cannot possibly be true if they discontinue the item. Sounds like an easy way to get out of a lifetime warranty. I'm quite sure my entire cook set would fall under this, as I bought it shortly after CE was introduced. Can't have a lifetime warranty if they quit making the stuff. I think this is really false advertising. Has anyone else run into this? This is really disappointing that they did this.
06-20-2015 03:20 PM
Well over the past years, I have purchased both T-Fal and Cooks Essentials sets from QVC, and the reason I bought them was due to the lifetime warranty they kept pushing. The non-stick surface was ok to be used with metal utensils, but over the years the non-stick surface has begun chipping off. I would imaging very dangerous to ingest this stuff with your food. I sent an email to QVC and am waiting for a reply, but I guarantee you they won't do a **bleep** thing about it. I found that these hosts that sell these items, lie through their teeth to sell these products, and when something happens after the 30 day return policy, you're on your own.
06-20-2015 03:34 PM
I've had one item replaced and it was no problem at all. I used the pot (a lot!) for years and suddenly I noticed that some of the nonstick was peeling away from the area of one of the rivets.
I called and they gave me all the info I needed to send it back. In less than a week I got a call from somebody in the 'warranty replacement' department who said that they didn't still have that exact pot but gave me TWO choices of which one I'd like. Both were an upgrade.
I never used metal utensils in nonstick just because I know better, but I wish they would stop pushing that. They cause their own problems by not promoting the correct ways to use and maintain nonstick by trying to hard sometimes to just sell as many units as possible.
06-20-2015 06:31 PM
I have also returned Cook's Essential pans to QVC with no problem, if you remember in the beginning you did not have to send the ruined pan back, now you do, so you have to pack it up, pay the postage back and hope they replace it. I think that discourages a lot of people from taking advantage of a warranty they promised you when you purchased the set.It is a hassle and one I think created to get people to stop using their warranties. LIfetime warranty should be what it says, it you buy the pans with that understanding than they should honor it and send you the newest and greatest in the line you purchased. I have also notice Bob Warden is no longer the spokes person for the line, he is now just an occasional vendor what a shame, I always enjoyed his knowledge of the products he sold, now I guess it is Meridith. I like the hard anadoised line but without the colors inside and they don't seem to be making that anymore so I am looking at other brands that do.
06-20-2015 08:34 PM
06-21-2015 05:26 PM
I have bought several sets of Cooks Essentials over the years for both myself and my son. They wear out, but I put more than one together in a package attach invoice copies and send them back. If they do not have the same items I too have been given alternate replacements and once an entire set for three pans. You really haven't lost either way. Most pans (unless you buy extremely high end) do not last forever. My original Calphalon from 40 years ago is still going strong. If they replac I keep the replacement invoice so I can return if there is another problem and if a credit you got the cost of the pan back and can replace with something new.
06-21-2015 06:47 PM
I ran into this with a Coach briefcase.
The "lifetime warranty" referred to the lifetime of the briefcase, not my lifetime.
06-21-2015 11:36 PM
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