My DH opened up my old tilt head model and put in new grease where needed some time ago, @Just Bling , but he's spent decades, from his job working at Sears when he was in college, learning to fix just about anything. If you are mechanically gifted yourself, or have someone in your family who is, then odds are you can fix your mixer. Calling KitchenAide, like @patbz suggests, is probably a good idea. You can also find lots of information and even replacement parts, on the KA website. Another option is to look in your local business directory to see if there are "fix-it" shops with good ratings who work on kitchen appliances, that might be cheaper than shipping the mixer back to KA for repair. Or you can donate your current model to a charity who is willing to take it, because they have volunteers who can fix it, and buy yourself a brand new one. It depends on how often and how hard you use your mixer, if you can afford to wait until the holiday season odds are the Q and probably many other stores will have them on sale. If you are a CostCo member, they offer a limited selection of KA mixers for a pretty good price, too. Good luck!