Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
11-01-2015 10:37 PM
Ordered set of three cherry Honora bracelets in early October.
RECEIVED CONFIRMATION OF SHIPMENT/ CHARGE.
EDD: CHANGED ON SHIPMENT INFO SEVERAL TIMES. CURRENTLY AT 10/23/2015.
HAVE CONTACTED CUSTOMER SERVICE X3 VIA PHONE.
TOLD BY CUSTOMER SERVICE ALL 3X THAT THE PROBLEM IS WITH THE US POSTAL SERVICE. HAVE TRIED TO TRACK ON 5 DIFFERENT OCCASIONS AND ALWAYS GET "NO INFORMATION".
INTERESTING.... MY NEIGHBOR ORDERED TWO WEEKS AFTER I DID AND ALREADY HAS HER SET.
CUSTOMER SERVICE SEEMS TO BE READING A SCRIPT EVERYTIME.
COULD A QVC PEEP ADVISE ME?
WHAT IS GOING ON?
THIS IS FAST LOSING ITS ENTERTAINMENT VALUE.
11-02-2015 12:42 AM - edited 11-02-2015 01:14 AM
CONTACTED BY PAULETTE/CUSTOMER SERVICE SHORTLY AFTER POSTING MY INITIAL FRUSTRATION ABOUT SHIPPING.
IN LESS THAN 1 HOUR, PAULETTE HAD TAKEN CARE OF IT ALL. SHE WAS PROFESSIONAL, COURTEOUS, AND EFFICIENT.
MY FAITH IS RESTORED.
MANY THANKS, PAULETTE!
In less than 1 hour, Paulette with Customer Service had contacted me and resolved my shipping issues with the Honora bracelets.
My frustration has abated and my faith has been restored.
I hope QVC values the employees with Paulette's professionalism, courtesy, and efficiency, because, as a customer, I certainly do!
Many thanks, Paulette!
11-08-2015 09:17 PM
My Honora bracelet is/was a purchase for a dear friend's birthday. The original order date was over a month ago.
Well, here I sit. Empty handed. After more than a week. The week that I thought all was resolved. After being repeatedly reassured that this was handled and my replacement bracelet would be here this weekend. 11/8/2015.
I need these bracelets no later than 11/12/2015.
Why did I trust QVC???
NO HONORA BRACELETS IS STARTING TO SOUND LIKE "No Wire Hangers".
Unable to get any tracking info online. As before.
I realize that I am not important to you, QVC. Business is Business...
As a good business practice, wouldn't it be a good idea to at least be honest and not string your customers along?
I have been loyal, honest, and paid my bills with you. What has happened?
QVC, I don't think that resolving this in the next 48 hours, to my satisfaction, is too much to ask, do you?
Service is the ONLY factor that gives any business an edge over their competitors. But, you already know that.
11-09-2015 02:15 PM
Just spoke with Linda in Texas in Customer Service.
God bless her, she is sending me another (the 3rd) set of Honora bracelets and expediting.
She and Paulette both have been excellent!
QVC, you owe them a BIG thank you.....
Waiting for Wednesday....
11-09-2015 08:38 PM
Glad this is resolved. I had a similar problem a few years ago. Turned out my product was going to another customer. Long story. What I hate about the USPS is their tracking is great...until a certain point, then it disappears until it is in your mail box. I think UPS and FedEx are better at tracking the entire journey to one's doorstep.
Paulette is great, she has helped many posters! I think the support staff on the boards is excellent, I really do
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2019 QVC, Inc. All rights reserved Trademark Notice