Jewelry

[ellaphant]

I was watching a bracelet all day today that I loved when it was a TSV, but too expensive for me. The price today was more affordable and hosts throughout the day said it had 12 month financing with the Q card. I called this evening to purchase the bracelet with the Q card and was told there was no special financing - only the 6 month easy pay.

This is unacceptable. MODERATOR- please forward this to QVC corporate. For hosts to make an offer all day and have it be incorrect is simply terrible. Wow. I am done!

[qbetzforreal]

Probably meant 12 months financing when you open a new Q Card.

[sunshine45]

what was the item number?

if an item has the 12 month special financing with the Q card it will actually say it on the item page.

[x Hedge]

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@sunshine45 wrote:

what was the item number?

if an item has the 12 month special financing with the Q card it will actually say it on the item page.

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Yes, and I'd like to see the video on that too, hear how the hosts worded that offer on financing.

[ellaphant]

After 3 phone calls, the financing IS available. The first 2 QVC CS reps were wrong.

Right hand doesn't know what the left is doing.

[rms1954]

If you were trying to get the attention or assistance from a moderator, you should have put this in customer care.  But then again I see things went your way. 

[depglass]

Glad it worked out.  Its amazing how an incident like this can sour you completely on a company.  

[chrystaltree]

I'm happy it worked out for you.  Good for you for persisting when you knew you were right.  CS do make mistakes, just as we all do but we shouldn't let get go when we know we are right.

[blackhole99]

I wonder how many sales they lost because the order entry or CS people don't know what they are doing.