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Honored Contributor
sunshine 919
Posts: 9,929
Registered: ‎12-22-2013

Re: Sooo disappointed again

‎11-22-2015 03:08 AM

Wow that is awful.  I hope you will get some satisfaction.  You would think companies would stay on top of things like this to make sure they have happy customers.  It's amazing you can go into antique stores and find lovely costume jewelry from years ago and the stones are in tact.  People just don't make things like they use to.

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Honored Contributor
depglass
Posts: 14,000
Registered: ‎03-10-2010

Re: Sooo disappointed again

‎11-22-2015 03:52 PM

I would send them back to place of purchase, whether it is Carolyn's site or QVC.  They can A.  Fix them.  B. Refund your money.  C.  Offer a substitution.  D. Ignore you. 

 

D. is where you are now, with jewelry you probably will never wear, so you have nothing to lose by sending it back.  I don't think they read these boards looking for problems. 

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Occasional Contributor
catherine-grace
Posts: 19
Registered: ‎07-29-2012

Re: Sooo disappointed again

‎11-25-2015 09:52 AM

Update!! I have now heard from Lawrence Ibarra at Relios, Inc. (he has a Carolyn Pollack email.com). They told me to mail both pieces back with our emails printed out and included and they will fix them for free! Yay!!!! Thanks for all your advice and counsel. 

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