Jewelry

[Venezia]

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@CHIP62 wrote:

@Venezia,

I did not know it thank you so much for letting me know, where is it?🌻

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@CHIP62- If you look under the top barcode on the prepaid label, it gives a very long number.  That's your tracking number and will match what is shown on your order info (look to the right and click on "Track Return").

At first, I used to make a copy of the label before I handed it over to the post office, but I no longer bother to do that now, as I always get a receipt with the number on it.  I have to say, I'd never just drop any return in a box.  I want a receipt as proof of the package being handed to a clerk.  HTH.

[CalminHeart]

Does your receipt showing the tracking number?   If so, call CS again.  

I returned an item by USPS priority mail and called after 18 days.  The CS person processed the return while on the phone after looking up my tracking number on USPS.com.  

I never us the Q label. It's parcel post which is the slooooooowest possible way to send something in the mail.  Most big retailers use a third party to move these items from post office to post office which slows things down a lot.   If there is a storm or any other delay, it's the last one that gets moving again.  

[Paddock 123]

Yes I sent a sweater back in November, its now the end of January I spoke to a represetative and she couldnt find anything? Now what do I do Im out 55.00. Never in all my years did I have a problem with QVC with return's.. .. 

[alice87]

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@pinkdiva wrote:
Just curious ladies, over the years I have done a ton of biz with the Q. I sent something back 2 weeks ago, which they claim they have not received. The item---makeup that didnt work for me---was less than 50, so I didn't insure it and I didn't get deliv confirm. In the past I have never had an issue with the USPS, in terms of things disappearing. The other packages I sent that same day (not to Q but to other people) were received promptly. I have proof from my receipt at the PO that I mailed a pkg that day to the Q returns town with zip code. I called CS but they said nothing they could do because I didn't return it with anyway to track so they can't know if I mailed it back. On the one hand, I get their position. Essentially, theyd be taking me at my word, and Im sure some people would lie. on the other hand, I think, given the thousands I must have spent over the years here, and the price of the item in question, CS attitude about the issue and not trying to be proactive with a longstanding customer is pretty lame. Has anyone else ever a return lost at the Q and what was the outcome?

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If you return anything, other than simple mail, it should have a tracking number. When you call CS provide your tracking number.

[alice87]

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@Lavenderjunkie wrote:

If you used the Q return label,  you can track the package to show it was delivered to the post office and maybe see what happened to it from there. Use of the Q return label is supposed to be insured,  but you still probably need to prove you delivered it to the postal system.

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QVC always told, if you use your label, they guarnatee refund. Although it is more expensive sometimes, it is nice to be assured, you will get your money back.