Jewelry

[shoptheQ]

I returned a jewelry item mid-January using my QVC return label. Item reached Westchester,PA on Feb 7th. Today, Feb 13th, I had to call CS and request my account be credited for this return.

I feel like QVC is "holding my money" as long as possible and it ticks me off.

Anyone else had similar problem? I've been a long time customer and returns used to be credited within 24 hours of receipt of returned item.

[Tinkrbl44]

I have a couple returns that are pending ......... QVC is either taking their sweet old time, or has been inundated with "return by Jan 31st" returns.

[shoptheQ]

Me again! After calling CS on the 13th was told my account was credited for the return. So today, the 14th I notice no return notice on my computer. So I called CS again today - was assured that my account had been credited but it won't show up as a return on my computer UNTIL THE RETURN PACKAGE IS ACUALLY OPENED AND PROCESSED IN THE WAREHOUSE. My item has been in the warehouse now for 7 full days !!!!

Again, ridiculous amount of time for QVC to process a return that is sitting in their warehouse.

[shwarma]

First, QVC sent a package to me that I had cancelled. They charged me, over $100, for something I did not want delivered. I mailed a return to HSN on the same day as the Q package. Four days later I had an email from HSN stating that my return was completed. Three weeks this week, still no return for the Q package. I called and demanded a refund even though the package has not arrived. Yesterday I received my confirmation of return. I think it is horrible service from Q.

[BesottedwithEskies]

They are very very slow and do not seem to care. I used my own label and sent a return priority mail and now it sits at the Q. Not happy. Cancelled a number of items that were in process. Their system is simply too slow. I waited a very long time for several items to arrive.

[BesottedwithEskies]

They are very very slow and do not seem to care. I used my own label and sent a return priority mail and now it sits at the Q. Not happy. Cancelled a number of items that were in process. Their system is simply too slow. I waited a very long time for several items to arrive.

[equss]

It is so slow it probably costs them sales. I had something that didn't fit and would like to reorder in different size, but do not want all the charges. How can places like zappos and amazon manage sending out a new size for customers and not charge them twice. When I return to those companies for refunds they issue it as soon as they scan the item at the PO or ups. Waiting a month for a refund is crazy and as much as I want the item I am not going to reorder on principle!

[HandJive]

On 2/16/2014 equss said:

It is so slow it probably costs them sales. I had something that didn't fit and would like to reorder in different size, but do not want all the charges. How can places like zappos and amazon manage sending out a new size for customers and not charge them twice. When I return to those companies for refunds they issue it as soon as they scan the item at the PO or ups. Waiting a month for a refund is crazy and as much as I want the item I am not going to reorder on principle!

I hope Amazon never changes the way they do returns! The rare occasion I need to make a return, Amazon comes to my house for pick-up, and they issue a refund the next business day. (or sooner) They're the best in the business!

I've never returned anything to Zappos, so that's good to know.

[shoptheQ]

Finally got my return AFTER SITTING IN QVC WAREHOUSE FOR 8 DAYS !!!

The next time I have to return something - I am going to call customer service the same day it shows the item hit the warehouse to get my account credited.

[SharkE]

They need to hire more folks or crack down on the ones they got.