Jewelry

[Me2Me]

Hi Zsa-zsa!!

I'm sorry that you had a hard time with your ring and the refund...if the next cs rep can't give you what you want than ask for a supervisor!

I had used a 5 ez pay on a necklace that was defective, and they sent me another of the same necklace and offered the 5 ez pay, plus I received a full refund on the product when I they received the defective piece.

Some people are just better trained than others.....GOOD LUCK!!!

[GrownupGals]

Thanks for the feedback, ladies. Just to clarify...I contacted CS prior to returning the ring and asked about return shipping and about the EZ Pay being used for another item - because I was ready to purchase one of her new cuffs on the phone since I did not want to risk getting yet another defective MOP. I was told "no" to the return shipping and "no" to the EZ Pay. If you look at other reviews, there are others who have had the same issue with the MOP on this ring - perhaps because it's a larger piece it's more difficult to source a larger quantity? Now that they have the ring, I will contact them again to inquire about the shipping cost.

Re: the actual review. I mentioned in the review that I had paid via EZ pay, but that was not the crux of the review - just a reference about this being a disappointing experience since QVC has always offered exemplary customer service (their reps are very nice and accommodating) and Judith's pieces are typically excellent. I also mentioned in my review that I understood pearls to have natural irregularities but that the MOP that I had received was defective looking - and it was - and that I was surprised, given QVC's resources, they weren't able to source more consistent MOP (again, others have had the same issue with this ring).

The bottom line: the ring I received looked absolutely nothing like the one shown on television nor like the ring depicted in the photos. It definitely was not an optical illusion or even the type of light. It had 3 very pronounced lumps that rendered it defective looking. But, I appreciate your asking.

My written review was simply an honest assessment of the product and my experience. If QVC will not allow these types of reviews, and these types of reviews are not what other customers would like to hear, then I fear we're all being short-changed especially when we're paying upwards of $1000.00 on some items. As far as I'm concerned, the actual experience is equally important to product quality and should be part of a review.

Again, I do appreciate those that took the time and made the effort to provide constructive feedback. Your recommendations have been helpful.

[lovesrecess]

I have quit ordering any JR jewelry due to much lower quality in her line now.....and returning it is expensive since the customer bears the burden of the cost even when they are sent a defective product....that is not good customer service and QVC knows it, but they don't seem to care.

[lovesrecess]

I have quit ordering any JR jewelry due to much lower quality in her line now.....and returning it is expensive since the customer bears the burden of the cost even when they are sent a defective product....that is not good customer service and QVC knows it, but they don't seem to care.

[GrownupGals]

Upsidedown, sorry to hear that you've had to quit Judith entirely.

I agree some pieces don't seem to have the same quality as pieces in the past, but I suspect it's difficult for QVC to hold the line on costs when the pieces are crafted overseas and the dollar is much weaker than it used to be. Perhaps this is why they are introducing more expensive, higher-end Judith pieces - a good number above $500. This might be the price point and quality level that is now most profitable for them. QVC knows that many of Judith's customers are also JR2 and couture clients, which is why they are mixing higher and lower-priced pieces. I suspect this has caused some of the erratic quality issues too. They may be using different craftsman for different price-point levels. Just a guess on my part.

I just though a $280 ring (with shipping and tax) wouldn't have been set with such inferior MOP. Since the recent recession, I--like most of us--am more selective about where I spend my money and QVC/Judith typically surpass my expectations. Perhaps, that is why I was so disappointed with the ring I received and the customer service response to being able to use the EZ Pay for a future purchase. But, I suppose rules are rules.

I've gone way off topic here, but I do appreciate all the feedback and suggestions.

[Marti loves jewelry]

zsa zsa, I have found that if I hang up and call a second time I can get someone who knows and understands more about how things work. I have had this happen several times. I have found to never take the first reps advice if I think this is not correct. You should never have to pay for shipping a damaged piece of product back and I have had to return things and NOT gotten my easy pay request back though. I have just learned if something does not seem right, call back. You will be amazed how the next person gives you a different answer. Sorry that has happened to you. We have spoken before on these boards that they just do not hear us about returns and products being put back and resold. I have also asked for a manager before and that has always worked.

[KathyPet]

I have never, ever had QVC refuse to refund return postage on a defective item. However, I was told that I need to use the QVC prepaid return label. otherwise, how is QVC supposed to know how much you paid for return postage??? They get your return. they open the envelope and process the return. if you use the prepaid label they can refund the $6.95 they deducted from your credit.

[JOJO100]

I agree with other posters, I have never paid return shipping on defective merchandise and you should never have to pay to ship back defective product either. Just make sure you use their prepaid label so they know how much to refund you. And as far as losing your easy pays, you should call and speak to a supervisor to rectify this. Too bad this has happened to you, hopefully it will be resolved to your satisfaction soon.