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Occasional Contributor
Posts: 13
Registered: ‎08-22-2017

Re: Ordered solid gold bangle, received hoop earrings

I did call QVC again the next day and wasn't even allowed to speak to a supervisor.  The customer representative told me again I was on waitlist and that there is no order in which they send items out when they are restocked.  I have shopped with QVC Since they were called CVN and have never had a bad experience.  I can't say that anymore, I don't feel a reputable company would treat a customer this way.  I don't think there is much more that I can do but wait and see.

 

I'm not sure about jewelry, but I have ordered clothes and a Dooney bag that had hair and papers in the bottom so must be a returned item.  I do appreciate all of your kind responses and will keep you posted.

Respected Contributor
Posts: 3,597
Registered: ‎03-10-2010

Re: Ordered solid gold bangle, received hoop earrings

Nike13, This story is appalling.  No one at QVC should put up with customers being treated like this.  There is no excuse.  I hope you get your money back and shop somewhere else.  

Honored Contributor
Posts: 36,213
Registered: ‎08-19-2010

Re: Ordered solid gold bangle, received hoop earrings

I tried to pull for her, too. Nobody is responding. I'd get money back and go to a pawn shop and look around. All kinds of pawn shops around.

Esteemed Contributor
Posts: 6,327
Registered: ‎03-10-2010

Re: Ordered solid gold bangle, received hoop earrings

@Nike13, try eBay. I got this 40.04 gram bracelet for $1500

 

IMG_1433.JPG

Honored Contributor
Posts: 36,213
Registered: ‎08-19-2010

Re: Ordered solid gold bangle, received hoop earrings

That's purdy  ! chunky. Nice purchase.

Esteemed Contributor
Posts: 6,327
Registered: ‎03-10-2010

Re: Ordered solid gold bangle, received hoop earrings

@SharkE, thank you.  It's weighty and you can feel it on and not worry about dents. A couple years ago, I stopped buying what I call throw away jewelry, except for dainty necklaces. I love them and a must here in South Texas. I wear this bracelet every day along with my solid bangle. When I think of all the jewelry I bought that had no weight and I could've saved that money for something great. 

Trusted Contributor
Posts: 1,690
Registered: ‎04-11-2010

Re: Ordered solid gold bangle, received hoop earrings

Hello. Sorry about your disappointment.  Call the QVC President's Office. Let them know about the mix-up and also about being "told off" by a customer service representative, of course you could've spoken to a supervisor. That was out of line in my opinion.

 

I don't have the Pres' number anymore but you can find it by calling your local library and have them look it up through a reference business directory.

 

Items come back into inventory after 13 days or so when check/money orders are automatically cancelled. I have that bangle and it is worth fighting for!!

 

Good luck,

 

Candy

Honored Contributor
Posts: 36,213
Registered: ‎08-19-2010

Re: Ordered solid gold bangle, received hoop earrings


@qvcfreak wrote:

@SharkE, thank you.  It's weighty and you can feel it on and not worry about dents. A couple years ago, I stopped buying what I call throw away jewelry, except for dainty necklaces. I love them and a must here in South Texas. I wear this bracelet every day along with my solid bangle. When I think of all the jewelry I bought that had no weight and I could've saved that money for something great. 


We, TX. girls like our pretties don't we ? LOL

 

(Amarillo, Tx)

Hope you all not drowning down there !

Honored Contributor
Posts: 15,354
Registered: ‎03-09-2010

Re: Ordered solid gold bangle, received hoop earrings

I am sorry but I am going to play the Devils Advocate here, a new poster who orders 1300 earrings from a shopping channel, something is amiss here.

Stop being afraid of what could go wrong and start being positive what could go right.
Respected Contributor
Posts: 3,757
Registered: ‎11-28-2012

Re: Ordered solid gold bangle, received hoop earrings


@I am still oxox wrote:

I am sorry but I am going to play the Devils Advocate here, a new poster who orders 1300 earrings from a shopping channel, something is amiss here.


The OP did not order $1300 earrings.  She ordered a solid bangle.  Because she's a new poster does not mean her story is a lie.