Jewelry

[Pugaru]

This is the first time I've ever had a return package get lost. I've been using the return labels from the Q for all my returns and I must say, that within 5 to 7 days, my returns are received and processed. I always call and ask for a pick up and one of two things happen. My regular carrier will pick up or sometimes they send someone else to pick up my package/s. As a rule, by 4:30PM, my package will be scanned at the post office and when you click on track your return on your order page, you'll see that it has been logged in and on it's way. This one particular package was never scanned that evening and so the saga began. After a couple of days, I phoned the post office and the hunt started at the facility. As of today, that package has not been found. QVC was fantastic and refunded my money since their return labels automatically insure the packages, (I didn't know this), and I thought I would have to pay for the item because it got lost or I would have to ask for a refund by the post office. When I speak to them again, I will ask about their policy when something like this happens. So far, they have tried to put a tracer on the package and I don't know where it went, but, I think from now on, I'll use a bigger envelope instead of the smaller one it arrived in. I think that may have been a factor and with the holiday not too far off, I want things to go as smooth as can be. One last bit of info I didn't know about, you can request that the Q send an item out with a tracking number from the post office and I will be asking for that when some of the more expensive JR pieces I purchase are going to be shipped via the USPS that way we have some place to start if it isn't received. I still recommend the Q label, and hope this helps other shoppers with their purchases/returns. Pug

I did something to the first posting, but this one is complete.