Jewelry

[RetiredBkPeddler]

Purchased the following chain from QVC.

JAI Sterling Silver 2.7mm Box Chain 36-inch Necklace.

It is now $239.00 and is still being sold on QVC. It was less than $180 years ago when it debuted. I purchased several lengths. I have the 36-inch and moments ago it snapped, one of the links.

Well, checked the forum topics, and contacted the suggested email contact to find out about the repair. Received moments ago, the following email response:

Hello
Unfortunately, we do not have repair services for JAI jewelry. Should you need further assistance please don't hesitate to reach out. I apologize for any inconvenience.

Jennifer
QVC Social and Community Support

I have been with QVC since the CVN days and can honestly say that the Quality, Value, and Convenience have declined over the years. If designers won't back their products sold on QVC beyond the sale, easy pay, and shipping charged by QVC, why should we as customers increase the profit margin for QVC or the designer?

I remember when QVC was begging for others beyond Joan Rivers and Dennis Basso to sell their items. Now, people are flocking to be hosts and also to sell their goods. Only nothing is the same or even similar to the expectations of years ago. Should I simply jump rope with a silver JAI chain? Why continue to sell it if neither Jai nor QVC is backing it beyond the sale? 

[ellaphant]

I bought a " hammered ball" bracelet from Jai. What I received looked nothing like what was advertised. The " hammering" were literally tiny scratches. Pitiful. Marked defective

and will never buy from Jai again. After receiving 2 cheaply made pair of shoes several months ago, I haven't bought anything. Quality is absent, shipping fees and returns a hassle. Better deals to be had. I bought everything for summer clothing at LL Bean and Macy's. After 30 years Q has pretty much lost me.

[Kachina624]

@RetiredBkPeddler.  Very simple, take your chain to a jeweler that does silver repairs and have it fixed.  You'll have to pay for it as you would any of your jewelry that broke.  I recently had to do that with an Ultrafine Silver piece that broke.

Are you aware how much the price of silver has escalated?  None of it is as affordable as it used to be.

[Puppy Lips]

@RetiredBkPeddler How long ago did you buy it?

[PamfromCT]

I am some early pieces of JAI jewelry that I am very happy with.  When more beautiful colored stones were used.

One of my later purchases was a bracelet with crosses.  When I was worried about some health issues, it was a constant source of comfort.  Well, suddenly, it broke, in the middle of the bracelet.  I was upset, called QVC, and told there was no guarantee at all on JAI jewelry.  Did I want to buy another?  Well, no.

The woman customer service rep was very sweet, saying, "Know you are upset, but God is with you bracelet or not."

No more JAI for me.  And obviously QVC is ok with their policy with no guarantees at all.  Shameful.

[FancyPhillyshopper]

Any piece of jewelry that is years old is subject to wear and tear, and no store can guarantee that it will stay pristine, nor should they.

I do know that the price of silver has increased, just not as much as gold!

I have had silver jewelry break on me many times, because it is a soft metal (much softer than gold). That is why it is ill-advised to set diamonds and other valuable gemstones in silver--the prongs will not hold over the long run. 

I do not wear silver anymore--only gold.  But I have had gold jewelry break as well, and I always go to a local jewelry repairman to get the item fixed.

JAI jewelry appears like pretty hefty silver to me, so it can stand up for a while, but nothing is indestructible. 

Just pay to have it fixed, or get a new one.  This issue really has nothing to do with QVC, unless you just bought the item last week!  Then you should return it ASAP. 

[Puppy Lips]

I have a second job at a store that sells Pandora Jewelry.  Pandora guarantees their items for one year, which I think is reasonable and fair.  But I am surprised at the things that came back to the store rather quickly - stones falling out and clasps breaking.  It is really pretty jewelry.  But even with my discount, I have not bought very much of it.

[alice87]

I have Pandora items, and only one necklace broke almost immediately after I bought it, no issues exchanging it.

With Jai, I am wondering if you were rubbing it too much to wear out a link. May be it is too thin, not all of his chanins are hefty. Although generally the weight of his jewelry is very substantial. In gem fairs the repairs are usually reasonable. 

[RetiredBkPeddler]

Having been a QVC customer since CVN days, what I remember is that there were jewelry vendors who stood behind their jewelry and even if it cost you, you could send it to them for repair. I am not asking for the jewelry piece to be replaced for free or repaired for free. I doubt that if I purchased a piece directly from Hardy, he would tell me to take it to the mall for repair if the piece broke. The chain I bought is now over $200 and is still being sold on QVC. If you bought from Honora, as I have done in the past, they do repairs if something breaks or a pearl falls out.

I am talking about the fact that jewelry purchased on QVC from JAI is not honored as would be the case if purchased directly in that there is no information regarding where you could send it back to JAI if it breaks. It may not bother some, but it should as what we purchase from QVC should be of the same quality and get the same treatment in terms of the seller as if we bought it from them directly.

I bet there is a JAI repair department or one when we purchase Hardy pieces. Why should I hunt down a reputable jeweler to repair a piece that should have the reputation of quality as it does for the rising price of it when it is still being sold on QVC and by JAI? I did not purchase the piece from my local jeweler, I purchased it from QVC and therefore they should be able to provide information in terms of the contact information at a minimum where it can be sent for repair. I would know that the maker of the jewelry piece is able to repair it and not pay to know that someone who has nothing to do with JAI has just ruined itl 

[RetiredBkPeddler]

True, but if handled properly, there are jewelry pieces from Tiffany and Company and I bet even John Hardy that is still being worn that have been purchased many years ago. Those costume bees that Joan Rivers, now deceased, I bet are still being worn over the years. No one is jumping rope with the jewelry pieces or burying them in rocks. Normal wear and tear should have the pieces not breaking, even after years. If the pieces are made with quality in mind, they should be able to be given down to daughters and grandchildren. QVC sells the pieces with the vendor's name and reputation. QVC is therefore the conduit to the vendor and therefore should have some idea of contact information for repair from the company when it comes to the repair of the item. Maybe, some, expect the jewelry they pay for with money disposable or hard-earned or as a result of an inheritance to have a span of only beyond 30 days and less than perhaps a year or more with no guarantee from QVC. Who wants to rebuy an item that failed to live up to the rest of time or quality over time???