Jewelry

[chrystaltree]

I have heard him talk about his "personal jeweler" and free sizing and if he can't size a piece, he'll make a new one....heard it all for years.  That's an expensive ring, it's awful that his company has not responded to you.  Did you call Evine's customer service?  

[BN MI]

Christmas Eve  Finally got my ring back from PJChuck Jewelry Repair today my regular mailman. Signature required and I was able to give him his Christmas tip/card.  Evine was no help and no response from Chuck on facebook.   I feel lucky to have the ring back.   I would think twice about this service. 

[sunshine 919]

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@BN MI wrote:

Christmas Eve  Finally got my ring back from PJChuck Jewelry Repair today my regular mailman. Signature required and I was able to give him his Christmas tip/card.  Evine was no help and no response from Chuck on facebook.   I feel lucky to have the ring back.   I would think twice about this service. 

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Was the ring ok?  Glad you got it back.  Merry Christmas

[CalminHeart]

Chuck has changed over the years.  I remember when it was enjoyable to watch his shows and  when he carried quality jewelry.  Now it's just the same as anyone else, mostly junk.  I haven't watched him or bought anything from him in years.

[depglass]

I don't think the shakeout of the jewelry lines on all three channels is over yet.  If I were Chuck I'd be bending over backwards to keep his customers happy.  This isn't a $79.00 ring poster is concerned about.  A courtesy phone call would have gone a long way to allay this customer's fears.  The Three Amigos might be One Amigo soon.  

[crawford5153]

Had a problem with his wife about a black spinel ring I had that lost a stone.  She got very snotty with me as I messaged Chuck on facebook and she took it upon herself to stick her nose in when I was not even messaging her.  She quoted me $35 for the stone and I had to pay shipping both ways.  The stone was  no bigger than the head on a straight pen and I could have bought a whole bag of them for a lot less than $35.  I eventually told her to take a hike and never try to contact me again;I just kept the ring with the stone missing.  These people are out for everything and offer nothing in return.  Personal jeweler is a nothign but a laugh.

[Shogirl]

I haven't had experience with Chuck, but I did have to return an Invicta watch for repair once.  I received it 3 MONTHs later.  It had Morganite gems in it and I was all wound up, so I feel your pain.  What I'm thinking is, your order was around the holidays, which is always a busier time of year, and maybe they had a backog.  BUT, why couldn't someone let you know that, if that were the case?  In the case of my Invicta, I was the one who had to call and call, and email and email, to get anyone to respond to me. 

It seems from all I read on this forum and, in general, Customer Service is not what it used to be!