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08-24-2016 10:37 AM
I have a sterling silver eternity ring I bought years ago that has lost a stone. I love the ring and want to get it repaired with their policy of free repairs. Is there an email or phone number to call? Can a @moderator help with this?
thanks so much whoever can answer
08-24-2016 10:45 AM
Call QVC customer service?
08-24-2016 10:49 AM
It was about 8 years ago I sent in the one Diamonique 1.5 carat earring that broke from the post to have it repaired. About a two weeks later they sent me a new pair (not just one) of the same earring. I just cannot remember how I got the form and address to send it in. Phone or computer print out. I just know they preferred to replace all than to repair the one. It was a nice surprise and still have the spare on hand.
08-24-2016 10:55 AM
Call QVC customer service. Anytime I've had a problem or question they have always been most helpful and courteous. They should be able to assist you.
08-24-2016 10:55 AM
I agree, contact Customer Service.... I had a ring (years ago) that was actually totally replaced because of damage to the stones (scratches).
08-24-2016 11:05 AM
@SeaMaiden They will probably replace the whole ring rather than just the stone. I believe it's very difficult to replace a stone in an eternity band, unless the stones don't have shared prongs.
08-24-2016 11:05 AM
I called CS and spoke to a very nice REP named Rose. She was able to go back to the year 2000 and find the ring! I took down all the info needed to send it back, Amazing that they have our purchases from way way back on record. I started with QVC way back when.
08-24-2016 11:28 AM
Call 1-800-345-1515 when they answer ask to speak to Customer Service, they will direct you on what action to take. It's easy really.
08-24-2016 04:13 PM
@Annabellethecat66 Thank-you.....see the post above yours.
09-08-2016 10:04 AM
I just spoke to QVC customer service yesterday (9/7/2016) about this very subject. Here is what they told me:
Please mail item prepaid and insured to us at :
QVC Diamonique Repair
2200 TV Road
Florence SC 29501
Please include the invoice and a note in the package with the following information:
This is a Diamonique Repair item.
Reason for repair: stone missing
NOTE: If you no longer have the original paperwork, just go to your Orders page, find the item in question and click on return or print return label. (You can print a return label and invoice for any QVC item by doing this.
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