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05-07-2020 11:45 PM
I needed a pair of white earrings, and ordered a pair from Kendra Scott, a site that has beautiful stones and jewelry. The er's came, were excellent quality, but they pulled my lobe down. I returned them.
A few days later, I get an email that the er's arrived and they would hold the amount for me in credit! NO WHERE on that site did it ever say no refunds! I would have never ordered from that company.
I emailed them back telling them that "no refunds" was not on their web page and I didn't want a credit. A few days later, I got an email that "my case was discussed" with whom ever, and they were giving me a refund.
I had no need for their style of jewelry, though beautiful. That specific pair of earrings just hit me.
Has anyone ever had such a thing happen with an order?
05-08-2020 12:28 AM
Zulily gives a lot of store credit in lieu of refunds. Not a problem for me as I usually use it before the week is up on shoes. If it's something defective or broken, I usually get a credit to my CC.
05-08-2020 01:02 AM
@Kachina624 wrote:Zulily gives a lot of store credit in lieu of refunds. Not a problem for me as I usually use it before the week is up on shoes. If it's something defective or broken, I usually get a credit to my CC.
@Kachina624 Gosh! Good to know! Thank you!
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