Had Diamonique ring fixed.. great job...

Sunniegirl · ‎03-23-2010

I just wanted to post that I had lost a stone in my Lisa Mason flower ring that my now husband gave me in 2004..... I did a live chat with CS and they were able to locate his original order and then gave me the address to send the ring to. I took pictures of the ring, wrote a note stating that if the ring could not be fixed that I would like it returned. I insured it and sent it with a tracking #. After 4 weeks, I did another live chat to find out the status and at first they didn't have any record of my ring, but sending the tracking # they were able to verify the ring was received. It took about 6-7 week to get the ring back. My only issue I had was that they never contacted me on the status, or gave me a heads up that they fixed the ring and it was on it's way back... I was very happy to get my ring back and just wanted to pass this on in case anyone has a ring that needs repair....

depglass · ‎03-10-2010

I've only had to have one ring repaired since 1996. The style had been upgraded slightly, and they sent me a new ring. Very happy as it is still among my favorites.

lulu1 · ‎03-29-2011

@Sunniegirl wrote:
I just wanted to post that I had lost a stone in my Lisa Mason flower ring that my now husband gave me in 2004..... I did a live chat with CS and they were able to locate his original order and then gave me the address to send the ring to. I took pictures of the ring, wrote a note stating that if the ring could not be fixed that I would like it returned. I insured it and sent it with a tracking #. After 4 weeks, I did another live chat to find out the status and at first they didn't have any record of my ring, but sending the tracking # they were able to verify the ring was received. It took about 6-7 week to get the ring back. My only issue I had was that they never contacted me on the status, or gave me a heads up that they fixed the ring and it was on it's way back... I was very happy to get my ring back and just wanted to pass this on in case anyone has a ring that needs repair....

You are very lucky they found the item on my account. I have a multi-stone DMQ ring in 14K that has lost numerous stones. I no longer have the sales slip but know the item number and that it was purchased 2000-2002. After many phone calls and 2 letters, someone finally called me and told me there is no record of me ever buying the ring.

No local jeweler will work on it because the stones share prongs.

I would be more than willing to pay for the repair but it seems to be a lost cause,

Sunniegirl · ‎03-23-2010

I'm sorry to hear that they couldn't find your ring..... I was so surprised that they found mine..... Hopefully you will find a jeweler that can help you...........

lulu1 · ‎03-29-2011

@Sunniegirl wrote:
I'm sorry to hear that they couldn't find your ring..... I was so surprised that they found mine..... Hopefully you will find a jeweler that can help you...........

Thank you but I gave up after taking the ring to 5 jewelers. It is a lost cause.

The most frustrating thing was to be told I did not buy the ring from QVC. When I challenged that comment I was told it was not on my account back as far as 2004. I told them I had stated many times, I knew the ring was purchased prior to 2003.