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Trusted Contributor
newjerseygirl
Posts: 1,161
Registered: ‎03-09-2010

Great Customer Service

‎05-03-2012 11:06 PM

This past Friday morning I put on J156478, the Hematite Doublet ring.

Later in the morning, I noticed that the small Diamonique stone in one of the heart prongs was gone. I don't know when it fell out.

Over the weekend, I called CS and told them what happened. CS said since the ring was still in stock, I could just return it and get a replacement.

On Monday, I mailed it back to QVC. The ring was delivered to QVC on Wednesday and by Thursday (today) the replacement ring was on its way to me. Pretty quick IMHO.

I think that is great service.

Also, I bought my first piece of JR jewelry from QVC in 2005 and I have a nice size collection. This is the first piece I ever had a problem with and I am totally satisfied with the service I received from QVC on this replacement.

I know some ladies have had some dissatisfaction with QVC CS, but my experience with this item has been excellent, so there is hope.

~Jersey Girls don't pump gas~
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