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10-18-2014 09:40 PM
Thanks if anyone knows the answer to this.
10-21-2014 04:52 PM
Sammy, to the best of my knowledge, they only repair what they made. They need the "J" number before they can tell you if they can repair / replace that item. HTH!
10-21-2014 07:28 PM
Thanks, Dead Eye -- I'll give them a call!
10-21-2014 08:38 PM
I just lost a small stone in my Monaco ring. Will this place replace a Diamonique stone? Where can I find the address and repair information? Thanks!
10-22-2014 12:24 AM
Sammycat1, I posted this info in another thread, I hope it helps - try the site, http://www.qjrrepair.com/ - it does have a questionnaire regarding the piece that needs to be repaired/replaced and you can enter an image of the item that needs to be repaired. They state they will respond in 2 or 3 business days. However, the site does state: "Products older than 2 years ago may not be able to be repaired or replaced". I just checked my old personal phone book (never had to use it for any repairs, just kept it just in case) and I have a phone number/address regarding Ripka pieces to be repaired: 1 (401) 946-2104 - Pranda North America / QVC Repairs, 1 Wholesale Way, Cranston, RI 02920
10-22-2014 12:28 AM
Cheryl in KY: Pranda 1 Wholesale Way Cranston, R.I. 02920 401-490-5100
They need the Item Number/ J Number so they know if it is theirs. You might also want to try the Q's customer service. If the small stone is a diamonique stone ( color included ) it has a lifetime guarantee. The item should be replaced. Good luck!
10-22-2014 03:22 AM
10-22-2014 03:24 AM
10-22-2014 03:28 PM
willomenia, I too live in R.I.! I will use good old RhodeIslandeze to tell you where they are! Off of Sockanossett Crossroad, behind Rugerri's Flooring Center. The road that takes you to Garden City? As far as I know, it is not a retail setup. I think they are the middleman between the manufacturer and the Q. I have used them before for a repair. They are excellent. HTH!
10-22-2014 06:54 PM
Thank you DeadEye!!!
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