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04-28-2017 05:59 PM
Been searching on the site for an answer for what exactly is covered by this Liffetime Limited Warranty? If a stone falls out, will it be replaced?
If links break, will they be re-soldered or reattached?
I would like to know the experience of peole who have tried to use the warranty.
I don't want to be pessimistic, that is why I am asking. My fears are that broken pieces will be returned and any damage blamed on the customer.
Can anyone ease my fears? And has anyone treid to invoke the lifetime warranty after several years of owning a piece?
Thanks for any help.
04-28-2017 06:08 PM
That's a very good question. Years ago I contacted QVC about a diamonique ring in which the stone had clouded. I was told that they would replace the ring with something similar that was currently in their inventory. I passed on that.
Recently I noticed the warranty card that came with a pair of diamonique earrings. It said that QVC will repair the original piece of jewelry. Interesting. I'd also like to know whether anyone has actually gotten any diamonique repaired. I see a lot of reviews in which buyers report stones have fallen out of their rings. Wonder whether they replace those.
04-28-2017 06:17 PM
@JBSH wrote:Been searching on the site for an answer for what exactly is covered by this Liffetime Limited Warranty? If a stone falls out, will it be replaced?
If links break, will they be re-soldered or reattached?
I would like to know the experience of peole who have tried to use the warranty.
I don't want to be pessimistic, that is why I am asking. My fears are that broken pieces will be returned and any damage blamed on the customer.
Can anyone ease my fears? And has anyone treid to invoke the lifetime warranty after several years of owning a piece?
Thanks for any help.
@JBSH To my understanding what was said on the last Diamonique show was that the warranty is for the stone.. cracked, cloudy or comes out of the setting. Erin didn't mention anything about if a chain or link breaks. The best bet would be to call Customer Service. Good Luck!
04-28-2017 06:30 PM
Do they show the warranty on the Q site?
04-28-2017 11:16 PM
Thank you all for your replies
Beautiful Dreamer, I have looked for the warranty with every search term I can think of and found nothing.
Thanks again, still hoping someone who had the warranty honored will respond.
04-28-2017 11:26 PM - edited 04-28-2017 11:32 PM
I have J276996 (The ring Amy Stran wears as her engagement ring). I have twice returned it because one of the trillaint cut stones on the side fell out. I bought it back in 2015. Both times they sent me a new one since they had them in stock.
Here's a photo:
04-29-2017 11:39 AM
I used it recently, back in November of last year. I don't know about broken links or the warranty on the metal but I think the stones are covered. My stone was chipped. It took about 2 months but I got my ring back with a new stone. I bought this ring 10 years ago! You just call CS. They find your order and email you the paperwork you need. You send it in with this paperwork (1 piece of paper with your order info.) In mine I included a note that if they can't fix it to return it to me since it was 14k gold and they don't offer anything like my ring anymore. I think mine took a little longer since it was during the holidays. I actually got it back in January. I sent it to qvc in NC, they then sent it to a jeweler and then it was sent back to me.
04-29-2017 03:10 PM
There is a customer service phone number listed here:
http://www.qvc.com/footers/jw/pdf/DiamoniqueLifetimeLimitedWarranty.pdf
03-06-2018 09:51 PM
03-06-2018 09:55 PM
First & foremost - you MUST have your original receipt. I keep mine in my closet in a shoebox. Yes, I have returned pieces that were broken or the stones fell out. No problem they were either repaired or replaced.
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