Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
04-07-2022 02:28 PM
I purchased a cabochon ring with a Buffalo stone and received it in March. I wore it only a very few times, but the last time when I got home I noticed the stone was missing.
I feel this is a quality issue and would like my money back. I did email Generation Gems but did not hear back from them.
I am disappointed and frustrated. I bought the ring to match the Buffalo gemstone earrings, purchased earlier in the year.
Can anyone help me with this?
04-07-2022 02:39 PM - edited 04-07-2022 02:42 PM
Hi @zitawins Please call QVC Customer Service 888-345-5788. They will help you.
04-07-2022 02:46 PM
@zitawins If a call to CS doesn't help, email all your info to:
QVCSocialTeam@qvc.com
They are great at handling things like this.
04-07-2022 02:56 PM
You can also call Generation Gems: +1 212-391-5801
"Never argue with a fool. Onlookers may not be able to tell the difference."
04-07-2022 03:19 PM
I also had a bad experience with this line. I got a pendant on a chain with a yellow stone. Within weeks the yellow changed to a puky, muddy brown. Then the top of the polished stone came off revealing a gritty surface. I trashed the whole thing and wouldn't touch another piece of this junk jewelry line.
04-07-2022 05:29 PM
I would again try writing to Matthew Foutz on his social but be aware that he works in gem sourcing. The manufacturer for Generations Gems pieces is Ultimate Trading Corporation, based in New Jersey, but the pieces are made in India and China mainly. You can see 925 UTC marked on many of the photographs of the pieces. UTC has been making silver and gemstone jewelry for QVC for decades - long before Matthew Foutz has been around.
Ultimate Trading Corporation
4 Just Road
Fairfield, NJ 07004
USA
Phone: (973) 228 770
Fax: (973) 228 7100
customerservice@ultimatetrading.com
04-07-2022 11:33 PM
Thanks for all the helpful replies. I will start with the social team and move on.!
04-11-2022 06:49 PM
I ordered the Rhodolite tennis bracelet when I saw the first presentaion of this line...
It was thin and flimsy (not knowing HOW flimsy it really was) but I decided to keep it because the stones were beautiful..
Raspberry color and evenly matched...
Wore it once and the bracelt broke in half!
Did not catch on anything, it just snapped!
Probably a weak spot in the design..
Sent it back...
Have not ordered anything else from this line...
04-12-2022 08:41 AM
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788