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Honored Contributor
Posts: 12,704
Registered: ‎08-22-2013

QVC knows their product and should have the receipt on file, who keeps their Diamonique receipts from years ago! Not only that, the customer who buys the ring as a gift will usually not include the receipt with the gift. Either they stand by the product and fix it or they don't. I agree the quality of Diamonique is not like years ago, but IMO it's pretty darn good for the price. I would never buy Diamonique in 14k at today's prices.

Valued Contributor
Posts: 961
Registered: ‎09-10-2010

I also believe the quality of the Diamonique stones are different than 20 years ago. Back then I purchased the 14K gold silk fit eternity band for $55.00. Substaintial weighty amount of gold and stones still sparkle. Todays version J02348 is QVC price $241.25 on sale for $193.00. Also from yester-year my daughter purchased the 3 stone platinum clad ring and wears it almost daily. It still sparkles from across the room and absolutely no wear issues with the platinum clad.

Respected Contributor
Posts: 3,783
Registered: ‎04-23-2010

I bought a special price ring for $ 29 in platinum with emerald radiant cut central stone. Will see, I can always send it back.

Respected Contributor
Posts: 2,654
Registered: ‎03-29-2011

@blackhole99 wrote:

QVC knows their product and should have the receipt on file, who keeps their Diamonique receipts from years ago! Not only that, the customer who buys the ring as a gift will usually not include the receipt with the gift. Either they stand by the product and fix it or they don't. I agree the quality of Diamonique is not like years ago, but IMO it's pretty darn good for the price. I would never buy Diamonique in 14k at today's prices.


@blackhole99 

How I wish this were true. I have a (seldom worn)14K multi row, multi stone DMQ ring that was a TSV before (I think) 2003.  I lost numerous stones on the same evening about 18 months ago.  I do not have my receipt.  I know the item number thanks to ladies here.  I've been given such a runaround by CS.  I was told (chatting) to send my request to QVC's research department and they would be able to give me the information in about 10 days.  I did as instructed and months went by.  Once again I contacted then and was told they see nothing on my account after 2004 that corresponds.  Once again, I told them it was before 2004.  They never responded.

 

I would be more than happy to pay for repairs.  No jeweler will touch it because the stones have shared prongs. 

 

J09830

Honored Contributor
Posts: 12,704
Registered: ‎08-22-2013

@lulu1  how about Customer Care here on the boards, I would ask them to look into it for you. I know CS is not what it was even a year ago, IMO when you have a complaint or a request they tell you what you want to hear and that's as far as it goes. I watch my returns like a hawk and track everything. There is no reason that it should take 5  to 7 days after they receive your return to issue a refund.

Respected Contributor
Posts: 3,341
Registered: ‎03-09-2010

How does someone find a thread from 2015?   Just curious.