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Honored Contributor
Posts: 11,855
Registered: ‎03-11-2010

As some else said,try cleaning it. Try a cloth jewelry or liquid jewelry cleaner that can be purchased at Walmart near their jewelry. But try cleaning. You may be surprised!

Respected Contributor
Posts: 2,425
Registered: ‎05-02-2017

 

 

 

All plating wears off eventually, whether from time, use, oils, creams, sunshine, etc. 

 

You can just get the piece redipped somewhere to get back your color, but is it really worth it to keep doing that?

 

The best way to avoid tarnishing is just buy solid gold.  

 

That is the easiest for lazy folks like me who hate to polish and to clean!

 

Silly to blame JTV--they are a low budget channel and you get what you pay for....

 

 

Honored Contributor
Posts: 31,032
Registered: ‎05-10-2010

Did you try a polishing cloth?

Honored Contributor
Posts: 9,928
Registered: ‎12-22-2013

I can only purchase few items that are gold over silver.  It just rubs off right away. 

I can wear Vanna K's gold over and Victoria weick's gold over.  Unless its one of their designs I stick with rhodium over silver.  Never tarnishes.  I am happy with my pieces from JTV. I would not call all their items cheaply made.  My rings are very substantial and well made.  Vanna K's pieces are excellent

Respected Contributor
Posts: 4,650
Registered: ‎03-09-2010

Re: Beware of JTV quality

[ Edited ]

My experience with JTV goes back 20 or so years.  Back then, they didn't have a toll free order number, so it cost me a long distance call to order from where I lived in WA to TN or where ever they are. 

 

I ordered a Rotary brand watch (English brand) from them.  I kept waiting & waiting to receive the watch & nothing & I called long distance several times to their CS to enquire what was taking so long.  This went on over a period of weeks & then, a couple of months & no watch & CS didn't seem to know what was going on when I'd call.  I ran up quite a few long distance calls. I don't think they even had an email back then.

 

Finally, I got a package from them & when I opened it, there was the watch banging around in a little plain white jewelry box with a little hunk of cotton in the box & the watch had been sized to fit someone's wrist that was way too small for me.  There were no spare links in the box or any sort of paperwork or the original watch box the watch should've been shipped in or warranty info, etc.  I called them back one last time & complained & the CS person told me if I didn't want it, to send it back.  Why would I want a watch that I couldn't size to fit me?  I sent it back, my credit card was credited & I've never done business with them again. 

 

Burn me once like that & we're done.

 

At least now, they appear to have toll free numbers.

 

 

Frequent Contributor
Posts: 90
Registered: ‎02-18-2018

I've been shopping JTV for years. Guess  I'm lucky,always satisfied. 

Today I brought a piece, recieved from QVC, to post office to be returned . Its the small initial on a diamonique chain with the earrings. The chain is tarnished in places-I asked for a replacement. Let's see what happens.

I can accept a piece that has changed over the years, not a new purchase.I guess loose quality control-due to Covid maybe>just being sarcastic,sorry.

Esteemed Contributor
Posts: 5,565
Registered: ‎09-08-2010

@Kachina624 wrote:

I've only ordered a small handful of items from JTV but I've returned every one of them due to poor quality.  I got the message and quit even watching that channel. 

 

In all fairness, I don't know of any merchant that has an extended warranty unless you pay extra for it.  QVC's is 30 days.  Period.  Beyond that you'd probably be told, "sorry". 

 

Yup, you are definitely right Kachina. And I totally get that. But I think that I'm really surprised that the rhodium just turn her straight off after wearing it only one time, and keeping it in a jewelry safe tarnish proof jewelry box. After 30 days though, it is tough luck, which is fine, but it's disappointing. 


 

Esteemed Contributor
Posts: 5,565
Registered: ‎09-08-2010

@mom2four0418 wrote:

@Effie54 wrote:

I used to like and buy from JTV, especially the Bella Luce collection. That is, until I reached into my jewelry box to pull out a Bella Luce cross that I bought one year ago. I wore it one time, and stored it in a nice jewelry safe box. I never used any cleanser on it. Now, the rhodium has tarnished off, and the chain has turned color; tarnished. I spoke with Customer Service twice, and the only thing I was told is I would have to return it at my expense, and if they can't fix it, which they really can't, they will return it to me in the same condition. No refunds. They do not stand by their purchases, and the quality seems to be lacking. I have never seen a piece of Diamonique ever tarnish. No wonder JTV has terrible ratings on Google. 


Have you tried cleaning it?


I was initially hesitant, but what the heck now....I will try cleaning it. 

Esteemed Contributor
Posts: 5,565
Registered: ‎09-08-2010

@FancyPhillyshopper wrote:

 

 

 

All plating wears off eventually, whether from time, use, oils, creams, sunshine, etc. 

 

You can just get the piece redipped somewhere to get back your color, but is it really worth it to keep doing that?

 

The best way to avoid tarnishing is just buy solid gold.  

 

That is the easiest for lazy folks like me who hate to polish and to clean!

 

Silly to blame JTV--they are a low budget channel and you get what you pay for....

 

Well, I do blame JTV. They sell low end jewelry. I've bought several pieces of Diamonique Epiphany, and have never had an issue about the platinum clad. I'm not the only one who thinks that some of the items on JTV are sketch. 

 

 


 

Visitor
Posts: 1
Registered: ‎10-06-2010

I purchased a moissanite ring from JTV last July.  About 2 months ago the stone fell out and was gone.  JTV wanted to charge me $50.00 to repair.  I told them that was ridiculous, I hadn't had it even a year.  They finally agreed to send me a new ring.  I went to my jewelry store to have the prongs checked on my diamond wedding set and asked them to check the moissanite from JTV also.  The moissanite stone was loose on the second ring they sent me.  I'm paying the jeweler $62.00 to repair it.  I probably would have lost the stone on the second ring as well.  That was my first and last purchase from JTV.