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03-23-2019 09:30 PM - edited 03-23-2019 09:31 PM
@tropics21 wrote:Today I ordered two jewelry items and tried to cancel 3 hours later and couldn't. Called customer service and they told me that as of January, 2019, they made new rules and a customer has to cancel within 30 minutes, or they can't cancel. CAN YOU BELIEVE THAT? Shame on QVC. When the Logo TSV was on, I ordered in at midnight just before the TSV expired. , 3 of them because sizing is off for all QVC garments. At 7 am the next morning I decided I didn't want them, tried to cancel, and the option was not there. To repeat, ordered it 12:01, 1 minute after midnight and tried to cancel 7 hours later, on a Saturday, and they couldn't. This is unfair, and customers should complain.
@tropics21, you should have said, "oh, okay, will you be shipping my order within 30 minutes?" As the Q prices have escalated to the point of almost over the top, and their poor shipping time, excessive shipping rates (compared to many websites with free shipping), I can't remember the last time I ordered anything - and for many years I'm pretty sure I was paying their monthly electric bill with the amount I spent. LuLu
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