What's Going ON with QVC Service? - Page 2

cjm61 · ‎09-07-2014

They have a way of recovering all your information if you lose your phone @kaydee50 . I accidentally threw mine away and I was able to receive everything I had on the phone with the exception of what I acquired within the last 24 hours due to not updating it.

FranandZoe · ‎03-09-2010

@Puppy Lips wrote:
My mother never learned how to use a computer or a cell phone. She died 5 years ago. She got along just fine without either of those things. I would never chastise anyone or tell them they would be left behind if they did not keep up.

@Puppy Lips Certainly not "chastising" anyone for not having a printer. But when people complain about how QVC isn't providing return labels a printer may be the answer.

geezerette · ‎03-16-2010

@FranandZoe wrote:
@blondegirl wrote:
My mom doesn't drive. She doesn't have a printer and doesn't need a printer, and wouldn't know what a QR code was if it bit her in the a**. She needs a return label to return something simply. The mail man that shows up at her house isn't going to scan a QR code. It's ridiculous considering that, despite what QVC would like their target audience to be, the folks who have kept them in business were not considered when a decision to get rid of the labels was made.
@blondegirl People have to keep up with the times. With technology. Or get left behind.

I recently was making a return to QVC and there was no return label online - thought they were emailing me one but instead they sent UPS to pick up my package. The UPS man scanned my package and gave me a receipt. That surprised me.

So who knows what the "mail man" might be able to do.

The mailman might be able to scan the QR code, but I doubt he would be able to print out a return label like the post office can.

This is a problem for some of the older or disabled folks at home that still do shop at QVC perhaps (gasp!😱) even ordering by phone.

@blondegirl , Unfortunately, your mother would have to call customer service and request they send her a paper return label (not a QR code) by mail so she could return. Or hopefully, you could help her with printing one out if you have a printer.

This isn't something just QVC has adopted. Many, if not most, online retailers don't include paper return slips anymore.

I think it would be great if QVC (and other retailers) gave us an option at checkout whether we want a paper return label included with our order.

TW · ‎04-07-2010

It's not only customer service. QVC practices these days border on fraud. They advertise free shipping today. I checked an item yester day and it was $99.99 plus shipping and handling. Today it's listed for $104.99 and supposedly "free shipping". In my book that's deceiving the customer. I can't stand companies that think they can cheat their customers. This is fraud! Unfortunately so many stores have closed and in my area I am forced to shop online. Companies like QVC take advantage of this and need a reminder that without our purchases you will not exist!

LizBennett123 · ‎03-09-2010

I don't have a printer, no need for one. I can go to my library, and use their computer. I agree with the original poster, there should be return slips with Every order. Part of their guarantee policy. I don't do Q codes either. Keep it simple.