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05-13-2019 05:20 PM
We have a Sealy pillow top mattress and box spring set that is less than 3 years old. The Mattress has packed and matted badly. We are not heavy people. It looks like Norman Bates mother was in my bed!!
Has anyone ever just replaced the mattress and not the box springs?
Any experiences with Sterns and Foster?
05-13-2019 05:34 PM
We have 3 SleepNumber mattresses which don’t require box springs.
So long, farewell!
If you have cats, you know what they do to box springs.
05-13-2019 05:51 PM - edited 05-13-2019 05:53 PM
Your mattress should have a warranty if it’s only 3 years old, and you should try to push for a replacement under the warranty.
I used the warranty on my daughters 7 year old Sealy to get her a replacement, for the exact same problem you mentioned. With the records from the store where purchased, clear pictures that showed the breakdown, and the mattress tags (the ones you never cut off under penalty of the law), the mattress was pro-rated, and I received that credit towards the cost of a replacement mattress.
Our Sealy mattresses have 10 year warranties; I think there is full replacement in the first year, then prorated for all types of mattress failure after that.
05-13-2019 05:59 PM
Before you buy a new mattress get in touch with Sealy. Let them come and look at it. You might be able to get a replacement free of charge. What you are describing should not happen to a 3 year old mattress.
05-13-2019 06:54 PM
I'll echo the replies about getting the mattress warranted.
3 years is just not what you paid for.
But if you have to or want to just buy new, I would look the box spring over really well, as it is so new, it should not need to be replaced.
Just be sure your new mattress doesn't have a requirement about having a new box spring in order to have it (the new one) under warranty.
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