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[mousiegirl]

This is all the info that was stated.  Returns within thirty days on most items are accepted.  I don't know if this also means defective/broken items, or they will still be refunded after sending a picture..

[QVCkitty1]

Well that's big of them.

[BabyYoda]

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@mousiegirl wrote:

This is all the info that was stated.  Returns within thirty days on most items are accepted.  I don't know if this also means defective/broken items, or they will still be refunded after sending a picture..

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@mousiegirl Oh this is good to know! I guess they lose quite a lot of customers and decided to take returns. I only buy items I know I will like and never bought clothes or shoes knowing they may not fit properly. I have received damaged items and got credit from them after I emailed them a photo. 

[Kachina624]

I didn't get any email from them regarding returns.  Here's their written policy which doesn't exactly welcome them with open arms. 

Return Policy

At zulily, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service at service@zulily.com, or 877-779-5615

[Marsha2003]

I haven't seen the email, but they've always been good about refunding my money for items that weren't as described.  I don't buy clothes from them, though, as one never knows how an item will fit.  I would think accepting returns would help increase their sales of clothing.

[GCR18]

It's posted on the website, but you only see it on items that are returnable.  Return label is $5.95 and there may be a restocking fee.  Says you can see in your order status page if the order is returnable and you click on the link to print the label.

[mousiegirl]

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@Kachina624 wrote:

I didn't get any email from them regarding returns.  Here's their written policy which doesn't exactly welcome them with open arms. 

Return Policy

At zulily, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service at service@zulily.com, or 877-779-5615

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@Kachina624 

"30-day returns are available on most items if you change your mind*