Home

[kitkatry924]

I had purchased the Northern Nights 650FP 450TC down comforter on 5 easy pays. While had not even finished paying for the comforter, the feather were already coming out of the seams, and this was with using a duvet cover. The comforter is under a one year warranty, so I contacted the company, which I guess the warranty is through Pacific Coast Feather Company(PCFC). The representative from PCFC wrote me an email stating that they had passed on the information to QVC, and someone should contact me about it. After speaking to a representative from QVC, she assured me they still had the same item in stock and she would send me a return packaging slip. Once I received the slip, I specifically check the box that said "exchange for the same item." Today I get an email from QVC telling me that they are issueing me a refund. Upon reading the email, I called customer service, and the guy I spoke to knew nothing about my warranty claim. I immediately thought it was funny that no one had made a note in their system that this shouldv've been an exchange due to warranty coverage, and not a return. He said QVC doesn't deal with warranties, and I would have to contact the company. Feeling frustrated, I explained the situation. He told me QVC is no longer carrying this item, and they had already issued the refund, so there's nothing I can do about it. How is it that no one had contacted me to tell me the item is not available, and ask me if I would like a refund. He told me I would have to order a different item, but what they have on QVC is less PF and TC, but cost more. Why should I have to buy something else that I had already paid for, and pay more less quality? Most of these comforters are under a 3 year warranty. I don't believe QVC would have too many item still in stock after 3 years. So how can anyone file a warranty claim, if they issue a refund since the item is unavailable? Kind of defeats the purpose of a warranty then. Has anyone else had a similar problem?