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[Tinkerbell3]

when you don't follow them anyway???? It's so frustrating and utterly ridiculous that this continues to happen. Is it that difficult to read the return slip (and isn't this someone's job?)??? I have sent several things back for an exchange (size, color, scent) and EVERY time, I am given a refund instead (and, YES the product is available). When I have specifically requested refunds or credits in the past, that gets messed up also. They tend to do the opposite. My merchandise credits have also been messed up. One day they will be one amount and then the next a different. On several occasions, I have had to spend a significant amount of time on the phone and ended up receiving additional credits due to mistakes on their end. It's truly amazing! CHECK everything-I really believe that QVC doesn't give a s*** anymore. There are so many valid complaints on these boards. They have an enormous following and probably could care less as long as they continue making money! It's all about the mighty buck-

[151949]

I have never had this happen.

[divine]

Only once did they actually send me an exchange! I was quite surprised. Every other time they just gave me a refund. That's why I always just return and then place a new re-order in the correct size or color. Also, it gets the item to you faster, and helps you get an item before it might sell out.

[luvingit]

I have had this happen. Asked for an exchange, and they have me a refund. I went with it and took the money and never reordered. Ha!

[Nuttmeg]

I send items back and get a refund of the original payment method. If I want the same item I just reorder.

[Mom2Dogs]

I recently sent back pants that were sent wrong..they sent the wrong item number, but did send the correct color, I returned and indicated NOT to send me the correct item...well a few days later the pants shipped. I did contact c.s. to let them know and I sent the item back, I will watch my bill closely to make sure I am credited the entire amount. This is the first time that has happened for me.

[colliegirls]

On 10/9/2014 nutmeg3 said:

I send items back and get a refund of the original payment method. If I want the same item I just reorder.

I do the same. Its less complicated and you get the item much faster.

[Magny]

If you return an item your own way, be sure you are not charged for using Q's label. Occasionally this has happened to me. Now I leave the return label on the part of slip that gets returned, and scribble over it.

[CardinalGirl]

I always check the box that says I want confirmation of the return....but I NEVER get that confirmation. Grrrrr.

[Nuttmeg]

On 10/9/2014 NYCMarian said: If you return an item your own way, be sure you are not charged for using Q's label. Occasionally this has happened to me. Now I leave the return label on the part of slip that gets returned, and scribble over it.

I print out my own return label. I keep a copy as a draft in Outlook. I print when needed. I remove the return label.