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[Hoovermom]

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

You should write a Yelp review.  You could help others avoid this kind of experience, and the owner might read the review and workshop his attitude.  

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As a small business owner, I would encourage you to rethink a negative Yelp review.  A person-to-person talk may have resolved it rather than a phone call first.  You don't know what was happening with him during your phone conversation and give him another try.  It's tough trying to get a business off the ground these days.  Social media is a good and bad thing these days.  

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@Hoovermom As a small business owner, you should know that if a customer says they are unhappy with a product they've used for one day, the simple response should be, "I'm so sorry you're displeased with the product. I'm happy to give you a full refund."  I don't care what he could have been going through during the phone call.  The simple response above should have rolled off his tongue like he was on autopilot.  Customer service is still part of successfully running a business.  

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Again, a phone call is not the way to address a complaint.  As the saying goes, there are two sides to every story.  Absolutely customer service is part of a successful company.  You would be surprised at the (few, thank goodness) things people say at any given time which have no merit.  The customer is not always right but you cannot respond in kind.

[TenderMercies]

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@stevieb wrote:

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

You should write a Yelp review.  You could help others avoid this kind of experience, and the owner might read the review and workshop his attitude.  

---

As a small business owner, I would encourage you to rethink a negative Yelp review.  A person-to-person talk may have resolved it rather than a phone call first.  You don't know what was happening with him during your phone conversation and give him another try.  It's tough trying to get a business off the ground these days.  Social media is a good and bad thing these days.  

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@Hoovermom As a small business owner, you should know that if a customer says they are unhappy with a product they've used for one day, the simple response should be, "I'm so sorry you're displeased with the product. I'm happy to give you a full refund."  I don't care what he could have been going through during the phone call.  The simple response above should have rolled off his tongue like he was on autopilot.  Customer service is still part of successfully running a business.  

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Actually, it should be, but increasingly it's not...

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All the more reason for a Yelp review.

[TenderMercies]

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@Hoovermom wrote:

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

You should write a Yelp review.  You could help others avoid this kind of experience, and the owner might read the review and workshop his attitude.  

---

As a small business owner, I would encourage you to rethink a negative Yelp review.  A person-to-person talk may have resolved it rather than a phone call first.  You don't know what was happening with him during your phone conversation and give him another try.  It's tough trying to get a business off the ground these days.  Social media is a good and bad thing these days.  

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@Hoovermom As a small business owner, you should know that if a customer says they are unhappy with a product they've used for one day, the simple response should be, "I'm so sorry you're displeased with the product. I'm happy to give you a full refund."  I don't care what he could have been going through during the phone call.  The simple response above should have rolled off his tongue like he was on autopilot.  Customer service is still part of successfully running a business.  

---

Again, a phone call is not the way to address a complaint.  As the saying goes, there are two sides to every story.  Absolutely customer service is part of a successful company.  You would be surprised at the (few, thank goodness) things people say at any given time which have no merit.  The customer is not always right but you cannot respond in kind.

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You say the customer is not always right, and you're discouraging people from writing Yelp reviews?  Things must be going great for you.

[Hoovermom]

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

You should write a Yelp review.  You could help others avoid this kind of experience, and the owner might read the review and workshop his attitude.  

---

As a small business owner, I would encourage you to rethink a negative Yelp review.  A person-to-person talk may have resolved it rather than a phone call first.  You don't know what was happening with him during your phone conversation and give him another try.  It's tough trying to get a business off the ground these days.  Social media is a good and bad thing these days.  

---

@Hoovermom As a small business owner, you should know that if a customer says they are unhappy with a product they've used for one day, the simple response should be, "I'm so sorry you're displeased with the product. I'm happy to give you a full refund."  I don't care what he could have been going through during the phone call.  The simple response above should have rolled off his tongue like he was on autopilot.  Customer service is still part of successfully running a business.  

---

Again, a phone call is not the way to address a complaint.  As the saying goes, there are two sides to every story.  Absolutely customer service is part of a successful company.  You would be surprised at the (few, thank goodness) things people say at any given time which have no merit.  The customer is not always right but you cannot respond in kind.

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You say the customer is not always right, and you're discouraging people from writing Yelp reviews?  Things must be going great for you.

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Have a great day.

[TenderMercies]

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@Hoovermom wrote:

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@TenderMercies wrote:

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@Hoovermom wrote:

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@TenderMercies wrote:

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@Hoovermom wrote:

---

@TenderMercies wrote:

You should write a Yelp review.  You could help others avoid this kind of experience, and the owner might read the review and workshop his attitude.  

---

As a small business owner, I would encourage you to rethink a negative Yelp review.  A person-to-person talk may have resolved it rather than a phone call first.  You don't know what was happening with him during your phone conversation and give him another try.  It's tough trying to get a business off the ground these days.  Social media is a good and bad thing these days.  

---

@Hoovermom As a small business owner, you should know that if a customer says they are unhappy with a product they've used for one day, the simple response should be, "I'm so sorry you're displeased with the product. I'm happy to give you a full refund."  I don't care what he could have been going through during the phone call.  The simple response above should have rolled off his tongue like he was on autopilot.  Customer service is still part of successfully running a business.  

---

Again, a phone call is not the way to address a complaint.  As the saying goes, there are two sides to every story.  Absolutely customer service is part of a successful company.  You would be surprised at the (few, thank goodness) things people say at any given time which have no merit.  The customer is not always right but you cannot respond in kind.

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You say the customer is not always right, and you're discouraging people from writing Yelp reviews?  Things must be going great for you.

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Have a great day.

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I will.  Don't forget to put the phone back on the hook before you leave work for the day.

[esmerelda]

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@pommom wrote:

@esmerelda

I did - had to - in order to get my refund.  He was non-committal and begrudgingly gave me my refund.  Did not apologize for the inconvenience.

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@pommomSorry I wasn't clear.  I meant you should have made your complaint in person.

When you went for your refund did he smell the product?  Any conversation about it at all?

[esmerelda]

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@Tigriss wrote:

One word-------FACEBOOK---------Social media is the modern checks and balances for all people.

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And the source of outrageous, unfounded rumors that people are eager to believe that have ruined lives and businesses.

[Snoopp]

Can't these essential oils lose some of their strength and smell if old?  I ask cause I bought a citrus oil spray and it barely smells when I spray it.  I figured it was past its shelf life.  

[pommom]

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@esmerelda wrote:

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@pommom wrote:

@esmerelda

I did - had to - in order to get my refund.  He was non-committal and begrudgingly gave me my refund.  Did not apologize for the inconvenience.

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@pommomSorry I wasn't clear.  I meant you should have made your complaint in person.

When you went for your refund did he smell the product?  Any conversation about it at all?

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He didn't even open the bottle.  Made no eye contact.  Was ticked off and made no bones about it.  Acted like a petulant child who didn't get his way.  Need I say I will never go back?

[depglass]

For the life of me I don't understand people like this.  One lost sale beats the 15 he is going to lose because of his crappy attitude.