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Honored Contributor
Katcat1
Posts: 24,685
Registered: ‎07-21-2011

Surprised

‎10-17-2018 02:06 PM

I purchased two 3x5 rugs for my apt.  One for the entrance and the other for in front of my dresser in the bedroom.  Well, one of the rugs looked totally different color wise from online.  However, both rugs were on sale and free shipping but one was with ending in .99 (not returnable).  I contacted PB and they ended up calling me and told me I can return or exchange the rug since the colors did not work for me.  Now that is Customer Service and that is why I do business with them on an ongoing basis.  I was very surprised I received the call. 

kindness is strength
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Honored Contributor
NickNack
Posts: 16,837
Registered: ‎03-10-2010

Re: Surprised

‎10-17-2018 03:14 PM

Great customer service!  My sister bought a slipcovered sofa from them.  The slipcover wore out, and they replaced it for free.  They said they had a lot of problems with that particular fabric.


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





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colliemom4
Posts: 15,032
Registered: ‎09-08-2010

Re: Surprised

‎10-17-2018 03:19 PM

I shop there occasionally but have had problems returning a defective item in the past. Glad they took care of you.

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