On 2/20/2015 PeterDM said: On 2/20/2015 Lynnj said: Personally, I've experienced shipping delays on orders from the Q for years. I shop a lot online, and this is the only company that can't seem to get it together. And, until they recently updated their shipping charges, they were the only company that had the highest shipping fees.
As for recent delays on shipping, I've not experienced delays from recent purchases. (obviously not from the Q). As I first read your post, like another poster replied, I too thought maybe the cold snap across the country may have something to do with it. However, I placed an order with LL Bean very late night on 2/16, and today on 2/20 I see it is out for delivery. LL Bean ships from Maine, and I am located in Seattle, WA. Two completely opposite ends of the country. With all of the snow they have had in the New England area, I'd say weather has no impact.
Some of what you describe in your post doesn't necessarily sound like a problem with the company shipping, rather the people who are working for the shipping company. Sounds like one thing that said delivered to your office and signed by someone, but obviously delivered somewhere else and signed by someone else, is a delivery person problem. For the past few years I've had similar experiences with postal mail delivery. Not receiving things, taking forever to get things, other peoples things in my box. What a mess. In Dec of 2014 the mail carrier assigned to my route has been replaced with someone else. (he either retired, or they placed him on a different route). This new woman carrier is wonderful, and I've not yet been aware that something has been delayed or delivered somewhere else. What a difference it makes when the person hired to do the delivery work can actually read numbers and has a brain to put the right things in the right delivery box.
Hi Lynn,
Both of my items that are still in transit came from both Virginia Beach and Dallas and moved on to connecting offices in the south, so I'm not sure how much to weather comes in to play there as I haven't been tracking the weather in these cities. I do have dreadful, local service by UPS and USPS here in Little Rock. I woke up to a box of flowers on my door step on the morning of Valentine's Day. I thought I had a secret admirer, but it turns out that he flowers were for a guy at a totally different address. I called the pro flowers company that delivered them to see if they wanted to send someone to pick them up to take to the right address, and they told me to keep them, and that they'd send out another order. I saw the same exact box of flowers being opened by a coworker yesterday in my office. They were supposed to be delivered on Saturday for Valentine's day as well. Oh, and in both instances, the flowers were wilted. It sounds like you really lucked out with your new delivery woman. People like her should be given raises and promoted to management.
Oh, how terrible for the person who received the flowers yesterday. Its nice that she finally received them, but not the same as actually getting them on Valentine's Day. Of all holidays..thats one you really can't have things go wrong. A woman NEVER forgets, LOL. I sure hope that her delayed gift was not related to the mis-delivery to you. Your heart must have sunk when you saw the same box.
I feel like I am in heaven now with my new mail carrier. She is so friendly, and I finally feel like I can trust my mail. Some of the things that showed up in my box, addressed to others, had me so concerned for my own mail. If I was receiving such personal mail of others (financial business listed in return address of envelope) God only knows what others received of mine. And I am an honest type of person who kept the wrongly received items unopened, then delivered to the right address myself. Not everyone is like that, and they easily could have opened my own personal financial mail if it were incorrectly delivered to them.
I have a suggestion for you. Many years ago I started to have a problem with the UPS delivery person assigned to my route. I went years with no problem, then all of a sudden packages were being returned to sender with no attempt for delivery. One time it was for something that was sold out, and I was unable to get a replacement, even after UPS sent it back as undeliverable. UGH! I called UPS. They were able to connect me with the local UPS manager. He informed me that the driver on my route was new, and sounded like this guy was having problems finding my house. I told the manager that if the pizza delivery guy can find my house with no problem, then I expect the largest shipping company in the world to have no problem either. I asked him to fix this with the driver immediately, because I order packages often, and need to rely on things being delivered. He said he would fix it, and gave me his personal number. Asked me to call him directly then next time I ordered something, so he could ensure the driver delivered it correctly. This worked, and I've not had any problem since - even years later with other drivers being assigned to my route since then.
Please call UPS and ask to speak to the local manager because of repeated delivery problems with packages to your address. It sounds like this is a training problem on their end. They are responsible for fixing it.
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