My very cute Corelle flatware ...

151949 · ‎03-09-2010

The handles were all breaking!!! Go to cut your meat and the knife or fork handle breaks and parts fly all over the kitchen. Called Corelle - they said they don't make this item and I have to call cambridge silversmiths. Called them and they said they don't make the handles - only the metal parts. Called Walmart - where I bought them and they were very helpful. Took my information and promised I'd get my money back as this item is defective.The next thing I know someone from Cambridge Silver calls me and says they will replace the item. I said I don't want another set of this defective item. I want either a refund or replaced with another item.That arguement goes back & forth about a month between me & them via e mail.Finally I go back to my contact person at Walmart and she says she will see what she can do.Eventually I got a letter from Cambridge saying to pick a different pattern from the ones they sent pictures of and they will send me replacement from that set. Yesterday I recieved 8 knives,8 forks and 8 spoons in the very pretty pattern I had chosen. And gee - it only took about 5 months!!!

wishmoon · ‎08-14-2013

It must have been very frustrating but finally you've gotten results.

GenXmuse · ‎05-15-2016

That’s wonderful!

151949 · ‎03-09-2010

@wishmoon wrote:
It must have been very frustrating but finally you've gotten results.

Sometimes being stubborn can finally pay off.

AuntG · ‎03-09-2010

😣 stubborn, I thought that was your DH.

RetRN · ‎10-01-2013

I'm always amazed by people who find something to complain about everyday.

Kachina624 · ‎03-10-2010

@151949. It's a good thing you're retired and have endless time to spend on such an activity. These businesses underestimate the persistence of an angry retired housewife. Score on for you!

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