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12-04-2019 06:10 PM
It has been out of the box for several days. It won't fluff!!! I've tried several times. The branches are glued together!
I can' t believe I got a defective tree 2 years in a row! Last year, half of it was OK, the other half, like this and I returned it. This one is worse!
12-04-2019 07:07 PM
I understand, that is a sad looking tree and it wasn't inexpensive for its size. There are some trees that just won't fluff because of a mishaps during the manufacturing process (the branches glued together).
I'd call customer service and advise you are returning the tree as defective and why.
12-04-2019 10:02 PM
12-05-2019 01:35 AM - edited 12-05-2019 01:42 AM
I feel your pain...if you were at my house last night you would have died laughing!
I was so excited to order this tree...I mean "mentally" I had it decorated already. I bought it in September but never thought I needed to open it to "rest"!
Fast forward ... 2 hours later I was ready to throw it out the door!!! Frustrated from "fluffing" and more....finally gave up🙄
Below is the pic of what it should look like and what it really looks like!!!
Talk about sparce and bare yup this tree!!!
This morning I spent another few hours "fluffing"...finally called company cuz' I honestly believed they forgot a few branches😳.
The rep was so nice. Told her my dilemma about couldn't get it to look like picture! Of course, I continued about my frustration. She said "well it takes a lot of work and hours to make it nice." What!!!! I told her you've got to be kidding and I was returning it--there went my "tree dream"!!!
She said "non-returnable" I said NO it's defective!
Bottom line: It did turn out nice after 11 hours of fluffing, readjusting branches & lots of bad words...
here is the almost finished tree: Tomorrow is another day!!!
I love your tree!
Edited:
What I meant is the directions should read : Dear Purchaser -- you'll need lots of patience & hours to make it beautiful like seen in catalog😉
My friends are now calling me "the crazy tree lady"!
12-05-2019 04:00 AM - edited 12-05-2019 04:51 AM
@Zhills DH & I love VPH's glistening trees. They are so beautiful they don't need ornaments/decorations!
Too bad I didn't live close by I'd be more than happy to help you fluff/fix the branches for you.
This year I have 3 I used for decorating...2 - 3' (one each of multi & clear) and 1-5' multi. We love our trees so much we have back-ups/spares of all 3 of them!
Here are a few pics I just took...
12-05-2019 07:42 AM
Go out to stores,and find you a tree you like.
12-05-2019 11:41 AM
I bought the tree I like. Here is last year's tree. I should have a whole tree like the good side of this one!
12-05-2019 01:06 PM
@Zhills I can't see the picture. I just have a square with a red "X" in the middle. I'm on a Mac using Safari. I also checked using Firefox and can't see it.
12-05-2019 01:42 PM
Sorry. I've seen that with some pictures. These are clear on my PC with Win7. Don't have a clue how to fix it!
12-05-2019 01:43 PM
@Zhills Personally I think your new tree is cute and will fill in once you add some ornaments. You know me, if it looked bad I'd say so.
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