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Occasional Contributor
Mcbeth
Posts: 10
Registered: ‎04-25-2010

Haier Cannot Produce Repair Parts

‎03-19-2012 01:18 PM

Purchased the Haier 14,000 BTU Portable Air Conditioner w/11,000 BTU Heater (item V17398) on April 4, 2011. The item no longer cools or goes below 77/76 degrees no matter what it is set on (lowest is 61 degrees). Called warranty repair service who came to the house 2 weeks ago and determined there was a freon leak. Parts were ordered. Got a call now saying MANUFACTURER (Haier) does NOT have the parts in stock and does NOT know if or when they will be available. OKAY, so now what do I do? The product is STILL under the 1-year warranty (and will remain according to repair service anyway). Sure, there is a chance they may come in, but if they don't, I would hope Haier would stand by their warranty statement and replace at no cost to us. Need it desparately, as it is pretty darn hot down here in sunny FL!

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