Fenchel's Lamp Shades.

J Town Girl · ‎06-13-2011

With so many companies facing scrutiny for inferior products and slow shipping I just wanted to share my story about this particular company.

I had been searching for two lampshades to fit my livingroom lamps. The lamps are still in very good shape but the shades were beginning to show wear. I looked through all of the lighting stores websites but could not find exactly what I wanted. I wanted pure white shades that would fit my rather tall lamps.

I finally came upon the Fenchel website and found exactly the ones I wanted. They were more expensive than I thought I would ever pay for just lamp shades but they were all I could find.

I quickly placed my order and anxiously awaited their arrival. When they came they were very carefully boxed. When I opened them up both shades were dented in various places. It appeared that it had happened during manufacturing. The dents and dings could not be pushed out.

I immediately contacted the company and expected to get the run around. Instead I spoke to a very courteous customer sales rep who immediately apologized and asked me to send her a picture of each of the shades. Once she received the pictures she agreed that the shades were damaged and that I should just throw them away.

She immediately issued an order for another pair and said they would expedite the shipping. Within just a few days my replacement order arrived and they were in perfect condition.

I then received a call from the company asking me if the shades were to my satisfaction.

Then apologized again and gave me a credit to my credit card for all of my trouble.

Although the first pair were damaged I still was very pleased with how the company handled the situation. I would not hesitate to purchase from them again.

spiderw · ‎06-14-2010

That is how companies should respond when there is a problem with a product. I have not had an issue with a company to date when it comes to a positive outcome. I am glad you didn't with Fenchel's. It gives you a good feeling that there are decent people you can trust and who are fair.