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[chickenbutt]

I don't even understand what QVC would have to do with it, if the unit was purchased from them in November. That's well beyond their 30 day returns guarantee.

I'd stick with Dyson on this. Besides, their customer service is above and beyond.

If one lives in a rural area there are just going to be some things that are less convenient. I don't think you can expect them to fly somebody from Dyson to your house to pick it up, or something like that short of you just finding the best place to take it for the return. They are very accommodating, though. I imagine if you have the box and can pack it up yourself, they would be more than willing to email you a paid shipping label that you can print, and then call FedEx or UPS (whatever applies) and have them come right to your house to pick it up. If you don't have a printer either, they would probably mail you the label. That just adds days to the return process.

I had a situation a while back where they replaced something I didn't like with one of a different, and much more expensive, model (which I love, BTW). They went as far as calling the UPS store of my choice and giving them a work order. I didn't have to pack it or even bring a box. Dyson paid for the packing, packing materials, and shipping. I could not have expected any more than that (or even that much, for that matter!).

[Samara]

Calm down Chickenbutt. No problem, this issue has been resolved by Dyson as far as returns to them. Obviously, Dyson realized the need to offer alternative pick up methods for people. Also, some people may have health issues, etc. I was just trying to have QVC get the word out to their customers to notify them to at least contact Dyson--not to deny the problem and says it is not a United States issue. Even Dyson agreed concerning this. I have been with QVC as a customer for over 20 years. They have handled past recall issues by notifying the customer. I do not expect them to fix the machines . The more people that can be reached concerning this issue the better. I am sure no one would want anything unfortunate to happen because of the lack of knowledge or the inability for them to be able to correct the problem. In both of these areas QVC and Dyson can work as partners. A good thing for all concerned.

Suggest you reread each word of my postings--concerning boxes, labels, my acknowledgement of the qualities of Dyson and QVC companies, etc.,--I covered it all. Paragraph 3 of your post is way off the mark in many areas. I told them I had my box, etc.,--could they email me a label and arrange for a UPS pick-up--said they were not set up to do that, etc., etc., etc. Just read each word of my postings. When QVC gets the word out--the issue will be closed.

[pinbug]

I received the recall kit for the Duraflame heater today. I only had to cut the cord, peel off the rating label from the back of the heater and with the Recall Order/Packing List which was included in the recall kit, place these three items in the postage paid Return Envelope . There were complete instructions with pictures of exactly what was needed for the return. Extremely easy and convenient.

[spikeysmom]

I'd like to thank you for posting this as I bought mine at HSN. Just for the heck of it went to the Dyson website and entered the serial number....sure enough, it was on the recall list. I would have never known about this if I didn't read about it here. Thank you again, Spikey's Mom

[Samara]

All credit for letting us know about this issue goes to gogirlfriend. Thank you, once again.

P.S. -- QVC's handling of the Duraflame Heater issue is an example of how QVC has always handled this type of problem.

[gogirlfriend]

Thanks everyone, I just thought everyone that bought one would want to know, I didn't see anything on QVC so I went to the Dyson website site and saw it there. I was surprised that even Dyson didn't send an e-mail because I registered my when I got it with Dyson.com

[holiday62]

Thanks so much for this post!

This is the 2nd thing I bought in the past few months from QVC, that had recalls. I had also bought that duraflame.

I love this dyson fan!! Its actually in my daughters room, cause she has allergies and its been helping SO much this winter.

I called dyson to see what is the deal and they said it would take 8-12 WEEKS to fix!! That is crazy. We still are in winter here. That was her heater.

I guess I better not buy any more heater type items, cause I guess im the jinx here!

I also registered at Dyson when I bought this and never heard anything from them nor QVC. Why not? Are we, as customers (of any item) suppose to keep checking for recalls on all of the things we buy on a daily basis? I just don't understand that. I would of never known if I didn't see this post. Unless they are still going to send notices out. But, by then it could be too late, ya know?

So, again, thanks so much for this post!

[Longford]

I sent an e-mail to QVC regarding this RECALL.

They told me to return the item for a full refund.

I have been through other recalls with QVC. They usually have the customer cut the cord and return it.

I thank the person who posted the Recall information.

[JudiL]

What the heck? I never got an email after confirming mine was affected.